Club Manager

Company Overview:

At Planet Fitness, we provide a welcoming, Judgement Free Zone® where anyone can feel comfortable pursuing their health and fitness goals. As one of the largest and fastest-growing fitness center franchises, we take pride in creating an inclusive, safe, and energetic environment where all members feel accepted and respected.

Role and Responsibilities:

The Club Manager is responsible for the overall operations of the gym to ensure an exceptional member experience and a financially successful club.
• Recruit, hire, train, schedule, and supervise team members.
• Oversee member service to ensure all staff provide a consistently great customer experience.
• Engage in all front desk tasks, including greeting members, giving tours, and addressing service questions or issues.
• Provide support for both staff and members.
• Create and maintain a positive, professional image for the club.
• Coach and counsel team members to achieve company standards.
• Ensure prompt and proper opening/closing of the gym.
• Train staff on current marketing promotions and initiatives.
• Complete manager onboarding responsibilities in Paycom for all new hires.
• Ensure club is open and staffed during all business hours.
• Enforce company policies and procedures for all team members.
• Order supplies and track inventory levels.

Essential Behavior Requirements:
• Customer Service: Communicates and interacts in a way that exceeds customer expectations.
• Listening: Actively listens, empathizes, and works to solve problems collaboratively.
• Problem Solving: Identifies problems, analyzes information, and develops solutions.
• Diplomacy: Demonstrates tact and professionalism in all interactions.
• Communication: Maintains timely and effective communication with staff, supervisors, and departments to improve productivity and minimize conflict.

Required Skills and Experience:
• At least 1 year of managerial experience.
• Honesty and strong work ethic.
• Strong customer service, communication, organizational, and leadership skills.
• Basic computer proficiency.

Physical Demands:
• Standing and walking for at least 75% of the shift.
• Talking in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 lbs. less than 30% of the time.

Compensation and Benefits:
• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Planet Fitness membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental, and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• Health Savings Account (HSA).
• Advancement opportunities.

About Planet Fitness:

At Planet Fitness, we are dedicated to creating a supportive environment where everyone feels welcome. Our team is committed to delivering exceptional service while building careers in a rapidly growing fitness brand. With more than 2,000 locations worldwide, Planet Fitness offers exciting opportunities for growth, development, and success.