Senior Director, Global Platform Experience & Design Strategy

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Strategy & Corporate Development

Job Sub Function:
Business Innovation & Integration

Job Category:
People Leader

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

We are searching for the best talent for Senior Director, Global Platform Experience & Design Strategy

About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Purpose:

The Senior Director, Global Platform Experience & Design Strategy Lead will own the end-to-end UX vision, design, and experience governance for CRM products across North America, EMEA, LATAM, and APAC.

This role partners closely with the Transformation Lead for the CRM program, Global Business Product Owners, Technology, and regional business teams across functions to ensure a consistent, intuitive, and accessible user experience across regions and roles—driving adoption, productivity, user satisfaction and business impact.

You will be responsible for:

Key responsibilities

Global Platform UX vision, strategy & standards
• Define and own the global Platform UX vision for CRM, aligned to business outcomes and user needs across functions (e.g., Sales, Medical, Market Access).
• Establish global design principles, patterns, and standards (navigation, information architecture, page templates, interaction patterns, content standards).
• Define and lead a CRM Design System (components, guidelines, reusable assets) to accelerate delivery and ensure consistency.
• Ensure experiences meet accessibility standards and support localization needs across regions.

Experience with governance & cross-regional consistency
• Own UX governance: design reviews, experience sign-offs, and “experience quality gates” across releases/regions.
• Drive alignment between global template design and regional variations; approve exceptions through a structured rationale process.
• Partner with the Transformation management office leader to embed UX milestones and acceptance criteria into the integrated program plan.
• Ensure consistent UX across user roles, devices, and channels (desktop/iPad, internal/external portals where applicable).

User research, journey design & usability validation
• Lead global user research strategy: role-based needs, journey orchestration, and regional nuance capture.
• Define and execute usability testing approach (prototype testing, moderated/unmoderated testing, A/B tests where feasible).
• Translate research insights into actionable design improvements and prioritized experience backlogs.
• Establish user feedback loops (surveys, in-app feedback, field listening sessions) across regions.

Implementation partnership & delivery oversight
• Partner with Product Owners, Business Analysts, and Solution Architects to translate requirements into user-centered designs.
• Provide oversight and direction to UX/UI designers (internal and vendor teams), ensuring designs are feasible, scalable, and aligned to standards.
• Ensure quality and consistency of configured CRM experiences (layouts, forms, flows, dashboards, guided selling/service, etc.).
• Collaborate with change and training leads to ensure enablement materials reflect the designed user experience and drive adoption.

Post-implementation optimization & continuous improvement
• Own ongoing UX optimization after go-live: enhancements, usability improvements, workflow simplification, and experience debt reduction.
• Monitor adoption and experience KPIs; identify friction points and prioritize iterative improvements with product and regional leaders.
• Lead a “test-and-learn” approach to UX enhancements while managing change impact and release readiness.
• Maintain and evolve design standards as the CRM product ecosystem grows (new capabilities, new regions/roles).

Measurement, analytics & value realization (UX outcomes)
• Define UX success metrics and instrumentation needs in partnership with analytics teams (e.g., task success rate, time-on-task, clicks/steps, feature adoption, Net Promoter Score).
• Build executive-level UX reporting that ties experience improvements to business value (efficiency, data quality, cycle times, customer outcomes).
• Use insights to influence roadmap priorities and ensure UX improvements are outcome-driven.

Leadership & capability building
• Coach regional teams on human-centered design methods and UX best practices.
• Establish scalable operating models for UX intake, prioritization, and design throughput (e.g., design sprints, office hours, review boards).
• Promote a culture of simplicity, consistency, and user empathy across the transformation.

Reporting & Key stakeholders to collaborate with
• Reports to: Chief Global Data Digital and AI Officer.
• Key stakeholders: Regional Business Leaders, Regional Medical Affairs Leaders, Regional Data & Analytics teams, Regional Training and Learning leaders, Global and Regional Technology leaders, Global and regional privacy, regulatory and legal teams.

Qualification / Requirements:
• B.S. in Marketing/Digital or Marketing Operations; MBA Preferred.
• 10 to12 years’ Pharmaceutical or Lifesciences experience in UX/Product Design, including enterprise platform or CRM environments.
• Proven leadership owning UX strategy and standards across multi-product or multi-region landscapes.
• Strong experience building and scaling design systems and UX governance models.
• Demonstrated ability to lead research-driven design (personas, journeys, usability testing) at enterprise scale.
• Strong cross-functional influence with senior stakeholders (Product, Technology, Business, Change).
• Strong analytical orientation—able to connect UX metrics to business outcomes.
• Excellent communication and executive storytelling (clear rationale, trade-offs, and decision-making).
• Ability to operate across time zones; periodic travel may be required.
• This position is located in our Raritan, NJ office.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid #JNJDataScience #JNJIMCommercial-DS

Required Skills:

Preferred Skills:
Alliance Formation, Budget Management, Business Alignment, Continuous Improvement, Design Thinking, Developing Others, Entrepreneurship, Facilitation, Inclusive Leadership, Innovation, Leadership, Market Research, Negotiation, Operations Management, Organizational Project Management, Stakeholder Engagement, Strategic Change, Tactical Planning

The anticipated base pay range for this position is :
The anticipated base pay range for this position is $178,000 to $307,050 USD.

Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits