Continuous Quality Improvement Consultant / Product & Agile Transformation Coach

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Role: Continuous Quality Improvement Consultant / Product & Agile Transformation Coach

Location Nashville, Tennessee

Duration Long Term Contract

Engagement Overview:

We are seeking an experienced Product and Agile Transformation Coach to support teams transitioning from project-based delivery to a product-centric operating model, and from waterfall delivery to agile ways of working.

This role will focus on coaching teams, leaders, and partners through practical, sustainable change while aligning delivery practices with organizational goals and constraints.

The coach will work alongside IT leadership, product managers, delivery teams, and governance partners to embed product-centric thinking, modern delivery practices, and continuous improvement.

Engagement Details:

Role Type: Contractor / Consultant

Duration: Project-based, with potential extension

Work Style: Hybrid or remote (as applicable)

Reporting To: IT / Product Transformation Leadership

Key Responsibilities

Coach teams and leaders through the transition from project-centric to product-

oriented delivery. Support the shift from waterfall delivery models to agile and hybrid agile practices

Provide hands-on coaching to:

Product Managers / Product Owners

Delivery Managers / Scrum Masters

Cross-functional technical teams

Help teams establish and refine:

Product vision, pipelines, and roadmaps

Outcome-based planning and metrics

Backlog management and prioritization practices

Assess current delivery practices and recommend pragmatic improvement approaches

Facilitate workshops and working sessions (e.g., agile fundamentals, product mindset, team charters)

Partner with leadership to align:

Governance and funding models

Intake and prioritization processes

Delivery metrics and reporting

Support teams in adapting agile practices to enterprise or public-sector constraints

Model servant leadership, continuous improvement, and psychological safety

Provide feedback, observations, and recommendations to leadership throughout the engagement

Required Experience & Qualifications

Demonstrated experience as an Agile Coach, Product Coach, or Delivery Transformation Coach

Proven success coaching teams through project product and waterfall agile transitions

Experience working with cross-functional technical teams (engineering, business analysts, QA, operations, security, data)

Strong understanding of:
• Agile and lean principles
• Product management practices
• Incremental and iterative delivery models

Ability to coach at multiple levels (team, product, leadership)

Excellent facilitation, coaching, and communication skills

Comfortable working in complex, matrixed, or highly regulated environments

Preferred Experience:

Experience in public sector, government, or large enterprise transformations

Familiarity with frameworks such as:
• Scrum, Kanban, XP
• SAFe, LeSS, or other scaling approaches (used pragmatically, not dogmatically)

Experience evolving governance and funding models to support product delivery

Change management or organizational design experience

Relevant certifications (e.g., Certified Agile Coach, SAFe SPC, ICP-ACC/ATF, PMP transitioning to agile)