Customer/Order Management Analyst

One of our largest CPG skincare organizations is looking for an Order Management Associate to join their team.

Key Responsibilities
• Manage all incoming EDI and manual orders for North America. Check/edit/release upon confirmation from the sales team.
• Coordinate shipping cadence with sales team for all launches to meet the on time and fill rate requirements
• Resolve blocked and incomplete orders to include: IDOCs, Pricing, Master Data etc.
• Direct point of contact for 3PL customer service teams in US and CA.
• Proactively manage flow of workload with each 3PL to efficiently process orders and complete each month’s open orders within the designated ship windows.
• Communicate directly with buyers to extend PO ship windows if needed.
• Input all manual orders through excel spreadsheet provided by sales, and ad-hoc requests from office and field.
• Assist Lux.com team in maintaining orders in SAP.
• Provide all shipping information as needed to sales, office, and field including routing and customs commercial invoices
• Process customer returns (CHC)

Qualifications
• Education: Bachelor’s degree in Business Administration, Supply Chain Management, or related field.
• Experience: Minimum 2–3 years in order management, customer service, or supply chain operations within FMCG or similar industries.
• Technical Skills: Proficiency in SAP or other ERP systems; strong MS Excel skills for reporting and analysis.
• Soft Skills: Excellent communication and interpersonal skills; ability to manage multiple priorities in a fast-paced environment; strong problem-solving and analytical thinking.
• Competencies: Detail-oriented, proactive, and customer-focused with a collaborative mindset.