Account Manager

Job Title: Account Manager

Location: United States (Onsite) Employment Type: Part-Time (20 hours per week) Industry Preference: SaaS / Technology / B2B Services

Job Summary

We are seeking a results-driven Account Manager to manage and grow client relationships within the United States market. The ideal candidate will be responsible for maintaining long-term customer relationships, driving account expansion, ensuring client satisfaction, and acting as the primary point of contact between clients and internal teams.

This is a part-time role (20 hours per week) in the United States. Candidates must currently reside in the United States or hold valid work authorization to work in the U.S. Strong communication skills, professional maturity, and a customer-first mindset are essential.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts in the U.S.
• Build and maintain strong, long-term relationships with key stakeholders and decision-makers
• Understand client business objectives and align solutions to meet their needs

Account Growth & Revenue

• Identify and develop growth opportunities within existing accounts
• Support upselling, cross-selling, and account expansion initiatives
• Contribute to achieving account retention and revenue goals

Account Operations & Delivery

• Coordinate with internal teams (Sales, Marketing, Product, Support, and Delivery) to ensure smooth execution
• Ensure timely delivery of commitments and services
• Track account performance, usage metrics, and customer health

Customer Success & Retention

• Maintain high levels of customer satisfaction and engagement
• Proactively identify risks, address concerns, and manage escalations
• Conduct regular check-ins and business reviews with clients

Reporting & Communication

• Maintain accurate account documentation and updates in CRM tools
• Share client feedback, insights, and market intelligence with internal stakeholders
• Support leadership with account planning and reporting

Required Qualifications

• Bachelor's degree in a related field (or equivalent practical experience)
• Strong understanding of B2B account management, customer success, and client relationship principles
• Experience using CRM platforms such as Salesforce, HubSpot, or similar tools
• Excellent verbal and written communication skills
• Professional maturity, accountability, and strong interpersonal skills
• Must be a U.S. resident or possess valid authorization to work in the United States (no visa sponsorship available)

Preferred Qualifications

• Experience in SaaS, Technology, or B2B services
• Exposure to contract renewals, pricing discussions, and SLA management
• Experience working with cross-functional or distributed teams
• Strong problem-solving and analytical skills

Why Join Us

• Flexible part-time role (20 hours per week)
• Opportunity to manage meaningful client relationships
• Collaborative and growth-oriented work environment
• Competitive compensation and benefits