Store Operations Manager

Company Overview

Dollar General is dedicated to its mission, "Serving Others!" We value each team member and provide opportunities for career growth across our stores, distribution centers, support centers, and private fleet. More than just a retail company, we recognize the unique strengths and perspectives of every individual. Your contributions make a meaningful impact at Dollar General. Join us and advance your career with purpose.

Role and Responsibilities

The Store Operations Manager is responsible for overseeing the Non-Food Department, maintaining organized inventory, attractive product displays, and high-quality customer service. This role supports store leadership in daily operations, supervises associates, manages markdowns, and ensures adherence to operational and safety standards.

• Inventory & Product Management: Train associates on stocking and merchandising standards; monitor inventory levels, markdowns, and planogram compliance; use store systems to ensure accurate inventory tracking.
• Team Leadership & Training: Supervise, guide, and coach associates; evaluate performance; assist in hiring and ongoing training; ensure compliance with company policies and safety guidelines.
• Operations & Store Management: Assist with day-to-day store activities; act as manager in the absence of store leadership; oversee receiving, stocking, and inventory management; maintain a clean and organized department.
• Cash Handling & Financial Accountability: Follow proper cash handling procedures, manage register operations and deposits, and help maintain financial integrity and store security.
• Customer Service: Support customers in finding Non-Food items, maintain department organization, and provide courteous, professional service.
• Safety & Compliance: Uphold safety standards and ensure adherence to company policies, procedures, and guidelines.

Required Skills and Experience

• Basic math skills for inventory and cash management
• Knowledge of cash handling, safety, and facility procedures
• Strong verbal and written communication skills
• Organizational skills to prioritize tasks and manage department operations efficiently
• Problem-solving skills and ability to make effective decisions quickly
• Attention to detail and adherence to policies and standards

Qualifications

• High school diploma or equivalent required
• 2–3 years of retail experience; supervisory experience preferred
• Experience in grocery or Non-Food retail operations preferred
• Food handling certification, if required by local or state regulations

Working Conditions and Physical Requirements

• Frequent standing, walking, bending, stooping, and kneeling
• Use of equipment such as hand-held scanners, box cutters, and carts
• Ability to lift up to 40 lbs regularly and up to 55 lbs occasionally
• Occasional ladder use in a fast-paced environment with moderate noise
• Exposure to outdoor weather conditions during store-related tasks

Compensation and Benefits

Dollar General provides competitive pay, health and wellness benefits, retirement savings plans, paid time off, and opportunities for professional development.

About Dollar General

Dollar General Corporation is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and equitable workplace where all employees can thrive.