Financial Analyst

Position Overview for Financial Analyst

As a Financial Analyst at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities

• Delivers a special customer interaction that prioritizes better financial stability and cultivating customer fidelity.
• Effectively handles a range of customer engagements with precision and timeliness.
• Informs customers about the different alternatives they can consider for their financial dealings.
• Recognizes chances during customer interactions and redirects them to the suitable branch staff.
• Stimulates customer interest through lobby events and meaningful dialogues.
• Modifies PNC offerings to align with specific customer requirements.
• Recognizes potential sales chances and guides customers towards the right team members for fostering connections.
• Offers information to clients about digital banking tools, technology options, and self-service resources for effectively handling financial transactions.
• Uses knowledge of products and processes to successfully resolve customer challenges.
• Ensures that all teller and branch operations are conducted with precision, in compliance with PNC guidelines and protocols.

Preferred Skills

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications

• Previous experience is not a prerequisite.
• Positions at this level generally do not necessitate a higher education diploma.
• The preference is for individuals with a high school diploma or its equivalent.
• Equivalent sets of education, job-specific qualifications, or pertinent background (including military involvement) could be acknowledged.
• No degree required.
• Certifications and licenses are not a must.

Benefits

PNC offers a complete set of benefits aimed at supporting you in the present as well as down the line:

• Coverage encompassing medical, dental, and vision services
• Life Insurance
• Safeguarding Against Disability Risks Over Different Timeframes
• PNC offers a comprehensive benefits package that includes a 401(k) with employer matching, a pension, and the option to purchase company stock
• A Dependent Care Reimbursement Account allows employees to allocate a portion of their salary on a pre-tax basis to be used for qualified dependent care expenses, offering potential tax savings
• Backup Child/Elder Care
• The policy on Reimbursement for Adoption, Surrogacy, and Doula Services details the provisions for financial assistance in these areas
• Educational Support (comprising fully covered programs) is available to assist learners
• Financial incentives are a component of the wellness initiative to motivate individuals to prioritize health and well-being
• Paid Time Off