Subject Matter Expert (SME): Business Analyst

Role Overview

The SME Business Analyst provides high-level technical and management leadership for the Client’s Verification (VER) and Field Operations (FOD) directorates. This role serves as a recognized industry leader and primary liaison between business units and technical teams, ensuring organizational goals are met through process optimization and strategic IT integration.

Key Responsibilities

• Strategic Requirement Engineering: Facilitate executive-level discussions to gather and document detailed business requirements, including functional specifications and process flow diagrams using an expert understanding of the Client’s IT landscape.
• Process Optimization: Conduct retrospective analyses and process reengineering to identify improvement opportunities in policy, guidance, and operations.
• Agile Governance: Lead the implementation and scaling of Agile methodologies, establishing success criteria and maintaining critical artifacts like RACI charts and project charters.
• Data-Driven Decision Support: Utilize predictive modeling and workload forecasting to provide data-backed recommendations for continuous improvement and operational efficiency.
• Operational Readiness: Support end-to-end project execution, including User Acceptance Testing (UAT) and coordinating alpha/beta testing cycles with documented feedback loops.
• Financial & Staffing Oversight: Maintain overall responsibility for the methods and staffing required to ensure all technical requirements of the assignment are successfully met.

Minimum Qualifications

• Education: Bachelor’s degree in business, Information Systems, or a related field.
• General Experience: Minimum 8 years of experience as a business analyst or SME.
• Federal/Domain Experience: At least 5 years supporting federal programs in process optimization and requirements analysis, specifically with a focus on immigration.
• Subject Matter Expertise: 5 years of experience with immigration policy, the DHS immigration ecosystem, and DHS identity management systems.
• Certifications: Certified Business Analysis Professional (CBAP), Agile Certified Practitioner (PMI-ACP), or equivalent is required.

Required Skills & Competencies

• Technical Expert: Functions as a technical expert across multiple high-impact project assignments.
• Executive Communication: Demonstrated ability to translate complex technical concepts into actionable business solutions for senior management.
• Immigration Data Proficiency: Ability to interpret complex immigration data, including data impacting the SAVE and E-Verify programs.
• Compliance: Must adhere to all DHS personal identity verification (PIV) and security awareness training requirements.

Employment Requirements

• Security Clearance: Must undergo a DHS background investigation and be a U.S. citizen to access DHS IT systems.
• Residency: Must have resided in the U.S. or its territories for three of the last five years.

Location: Work is performed in Camp Springs, MD, or at authorized remote locations.

Company DescriptionOur mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.