Salesforce Business Systems Analyst (BSA)

Request ID: 68655-1 Title: Salesforce Business Systems Analyst (BSA) Locations: Pittsburgh, PA 15222 (Local Candidate only) Duration: 6+ Months with Possible Extension. Salary Range: $55- $58/Hour on W2 Only (All inclusive) Applicant must be willing to work on W2.

Job Overview We are seeking a skilled Salesforce Business Systems Analyst (BSA) to join our team and play a crucial role in bridging the gap between business needs and technical solutions. In this position, you will gather requirements, configure Salesforce, optimize CRM workflows, and support end-users. The ideal candidate will have a deep understanding of Salesforce, strong analytical skills, and experience of system integrations. This role will help drive organizational efficiency through the optimization and effective use of Salesforce CRM.

Key Responsibilities

• Requirements Gathering:
• Interview stakeholders to understand, document, and analyze business processes.
• Create functional documentation and user stories to translate business needs into actionable solutions.
• System Configuration & Optimization:
• Configure Salesforce fields, views, reports, dashboards, workflows, and automation (including validation rules and flows).
• Continuously optimize the Salesforce platform to improve user experience and business operations.
• System Integration & Support:
• Maintain integrations between Salesforce and third-party systems.
• Troubleshoot and resolve bugs, acting as second-level support to ensure smooth functionality.
• Testing & Deployment:
• Coordinate and perform User Acceptance Testing (UAT) to ensure that solutions meet business requirements and are ready for deployment.
• Support the deployment of Salesforce solutions and changes.
• User Training & Adoption:
• Create training materials and conduct training sessions to ensure users understand the Salesforce system and its capabilities.
• Drive high user adoption rates by ensuring that users are comfortable with Salesforce functionalities.

Required Skills & Qualifications

• Salesforce Expertise: Deep knowledge of Salesforce capabilities, limitations, and platform architecture (Sales Cloud, Service Cloud).
• Analytical Skills: Ability to analyze business processes and translate them into functional Salesforce solutions. Strong problem-solving and critical-thinking skills.
• Communication Skills: Excellent ability to bridge communication between business stakeholders and technical developers, ensuring a clear understanding of business requirements.
• Experience: Previous experience as a CRM analyst or Salesforce administrator. A proven track record of gathering requirements, system configuration, and supporting users on the Salesforce platform.
• Technical Knowledge: Familiarity with API integrations, data modeling, and Salesforce reporting tools (e.g., SOQL, reports, and dashboards).

Desired Qualifications

• Certifications: Salesforce Administrator or other Salesforce-related certifications preferred.
• Experience with Automation: Experience creating and managing Salesforce automation (e.g., Workflow Rules, Process Builder, Flows).

Company Benefits & Culture

• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Comprehensive health and wellness benefits

Appreciate your quick response and please feel free to reach me out for any query you may have.

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