Technical Support Engineer (B2B SaaS) | San Francisco | Up To $165K + Equity

Founding Technical Support Engineer | Support Engineer | API | JSON | SQL | Debugging

Software Recruitment Solutions is partnered with a fast-growing B2B SaaS startup building API-driven integration infrastructure that connects complex legacy systems with modern software - enabling real-time data sync and automation across multi-system environments.

They’re hiring a Founding Technical Support Engineer to own and build the support function from the ground up as the company scales rapidly.

This is not a typical support role, you’ll be the first line of defense for complex customer issues and responsible for solving them end-to-end.

Required experience

• 2+ years in a technical customer-facing role (Technical Support, Application Support, Solutions Engineer, Customer Engineer or Implementation Engineer)
• Track record of owning technical issues end-to-end
• Hands-on experience with APIs, JSON and SQL
• Comfortable navigating error logs and identifying root causes
• Strong written and verbal communication skills

What you'll be working on

• Owning the full support queue - triaging, diagnosing and resolving customer issues
• Improving customer documentation, FAQs, and self-serve resources to reduce repeat issues
• Surfacing patterns and product gaps to engineering and product teams
• Building the processes and playbooks that will underpin the support function as the team scales

This is an opportunity to step into a founding role with real ownership - you'll build the support function from scratch, work directly with the co-founder and have direct visibility into product direction as the company scales.

Compensation: $110K-$165K base + equity + benefits

Location: San Francisco (5 days in-office)

Founding Technical Support Engineer | Support Engineer | API | JSON | SQL | Debugging