Senior Product Sustenance Engineer

About Eurofins IT Solutions India Pvt Ltd

Eurofins IT Solutions India, EITSI is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code we ship out of EITSI affects the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories worldwide.

TITLE: Senior Product Sustenance Engineer

REPORTING TO: IT Operations Manager

WORKING LOCATION: Bangalore, India

JOB RESPONSIBILITIES

· Provide L1 and L2 application support, troubleshooting, and resolution for business and operational systems.

· Perform periodic L1/L2 activities and ensure compliance with operational processes.

· Work with stakeholders to gather issue details, prioritize tickets, and ensure timely updates/resolution.

· Analyze recurring ticket/alert patterns and assist in preparing operational reports for management review.

· Support incident and problem management processes in collaboration with cross-functional teams.

· Assist in implementing automation and infrastructure-as-code practices using Terraform or Ansible (as guided by senior team members).

· Support both Windows and Linux environments, including patching, upgrades, and performance troubleshooting.

· Understand AWS basics and assist in managing services such as EC2, ALB, and NLB under guidance from senior engineers.

· Maintain accurate documentation of support processes (SOPs and KBs).

· Be flexible to work in shifts and provide on-call support for P1 or P2 incidents during off-hours, weekends, and holidays, as required.

REQUIRED EXPERIENCE AND SKILLS

Experience

· 5–6 years of experience in Application Support and Service Desk operations.

· 3+ years of experience as Major Incident Manager

· Hands-on experience with IaC tools such as Terraform. (1+ year)

· Experience in using infra monitoring tools.

· Windows Administration and Linux Administration skills. (2+ Years)

· Proficiency in Microsoft Excel with ability to prepare reports, pivot tables, and data analysis related to tickets/alerts.

Technology skills

 ITSM: Service Now & BMC Remedy Helix

· MS Office: MS Excel, MS Word

· Cloud Infrastructure & Administration: AWS, Azure, and other cloud platforms.

· Infrastructure as Code: Terraform

· Operating Systems: Linux (Ubuntu, Rocky), Windows Servers.

Personal Skills

· Strong logical thinking and system design abilities.

· Excellent communication skills to effectively convey ideas.

· Strategic thinker with the ability to plan and execute long-term roadmaps.

· Strong interpersonal skills to collaborate effectively within teams.

· Self-motivated, with the ability to work efficiently under pressure.

· Passion for process improvement and documentation.

· Quick learner, adaptable to new technologies and systems.

· Proactive approach to problem-solving and continuous improvement.

PREFERED CANDIDATES

· Able to handle urgent production issues and troubleshooting effectively.

· Take ownership of tasks and responsibilities with a proactive mindset.

· Accountable for deadlines and time management.

· Eager to take on challenges and grow within the organization.

· Willing to invest time on continuous learning and certifications

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. 

Your data 

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.