IT / AV Support Engineer - Beijing (Onsite)

What You'll Do (Responsibilities)

• Provide high-quality on-site and remote technical support to Canvanauts across China.

• Deliver AV and event technology support for in-person, hybrid, and remote events — including gathering technical requirements and partnering with stakeholders to ensure seamless execution.

• Support and troubleshoot all on-site hardware including MacBooks, mobile devices, network infrastructure, printers, and video conferencing systems.

• Manage Canva China hardware assets, including procurement, vendor coordination, provisioning, inventory accuracy, and lifecycle management.

• Support onboarding and offboarding across China, including hardware preparation, account provisioning, and access de-provisioning.

• Contribute to our global support model by responding to service requests across multiple service channels, with a focus on supporting users in China.

• Contribute to Global IT Operations and IT Supergroup goals to continuously improve service delivery, automation, and user experience.

What You'll Have (Skills)

• Strong written and verbal English communication skills (essential) - you’ll collaborate daily with global teams.

• Demonstrated experience providing in-person IT support in an enterprise environment.

• Experience supporting Apple / Mac devices.

• Experience supporting collaboration and productivity tools (e.g., Google Workspace, Okta, Slack, Zoom, Jira, Confluence).

• Experience supporting event technology (video conferencing, audio, hybrid setups).

• Exposure to onboarding/offboarding processes and access provisioning.

• Strong organisational skills and the ability to manage multiple priorities.

• A proactive mindset - you don’t wait to be told what’s broken.