Guest Services Agent, Full-Time

As part of the Front Office team, the ideal candidate innately possesses exceptional customer service skills, is highly organized and has a passion for hospitality. If you are helpful and accommodating, have a knack for problem solving and are energized by helping others, come join us!

Duties:

• Greets and registers guests; maintains guest accounts by posting charges/payments; assists in verifying/settling accounts at checkout or any time during guest stay; provides prompt and courteous service to meet high standards of service.
• Accurately completing the registration process for our guests from the start of their stay until the end to ensure a seamless guest experience.
• Assists guests’ inquiries/requests and respond with the appropriate response and/or action necessary.

Minimum Qualifications

• High school diploma or equivalent
• The ability to communicate in English, both verbal and written
• Excellent communication and multi-tasking skills
• Previous customer experience and the ability to work effectively under pressure
• Exceptional problem solving skills and the ability to maintain composure in difficult situations
• The ability to work by themselves or part of a team

Salary:

$28.67 - $35.84 per hour

Ala Moana Hotel by Mantra is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ala Moana by Mantra does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.