Customer Service Representative

We are looking for a dedicated Client Services Rep to join our team in Richmond, Virginia. This is a contract-to-permanent opportunity, ideal for individuals who are passionate about delivering exceptional customer experiences. In this role, you will be responsible for handling a variety of customer interactions, ensuring their needs are met efficiently and professionally.Responsibilities:Conduct outbound, scripted calls to active members for quality assurance and engagementBuild rapport with members and ensure they understand and are maximizing their membership benefitsIdentify opportunities to upsell additional features or services when appropriateRecognize potential leads for new business opportunities and escalate as neededDraft and send follow-up emails based on call outcomes and member needsMaintain accurate records of interactions and updates within the CRM systemCollaborate with internal teams to ensure a seamless member experience