Sr. Consultant, Client Success

The Senior Manager Client Success for Mexico Client Success organization, holds a critical position within the Client Services organization, being accountable for the client experience within Mexico. This is a senior leadership role, as a member of the Client Services Mexico leadership team with reporting lines to the Vicepresident Client Services Mexico. This individual will be responsible for managing the post-sale and operational relationships with clients by driving client success outcomes. This role is accountable for the service delivery of new products, onboarding new clients, implementations, product adoption, operational support and client optimization. The Senior Manager Client Success is expected to provide strategic, functional, and technical leadership for applicable clients, including the cross functional delivery of systems and services. The Senior Manager Client Success is responsible for defining and deploying client service strategies across various Key and T1 client, ensuring that Client operational goals and success metrics are understood and achieved The Senior Manager Client Success is accountable for building a high-performing and cohesive team, aligned to the global Client Success strategic transformation, by providing leadership to Visa teams to ensure Client success. They should do this through applying direction and working knowledge of Visa products, systems, and procedures. The Senior Manager Client Success is accountable for personifying the Visa leadership principles while proactively driving Client Success whilst ensuring effective resolution of high-priority issues with potential of significant financial implications. This senior leadership role is an exciting opportunity to be at the forefront of and shape Visa's Client Success transformation, by leading and developing a high-performing team of Client Success Managers to maximize client benefits realization and value from Visa products and services via proactive optimization processes.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD 

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Demonstrated expertise in payment systems, including authorization & clearing systems, client connectivity, and settlement services.

Demonstrated expertise at strategically solving complex cross-functional issues, evidenced by the exercise of critical thinking and sound judgement.

Demonstrated ability to build and maintain outstanding business relationships with internal and external stakeholders at senior and executive management levels.

Outstanding ability to strategically steer cross-functional teams through high-impact, unprecedented, complex business issues.

Demonstrated expertise of Al concepts and applications, and how they can be leveraged to create value for Visa and its clients.

Expert proficiency in the following skills: Building client relationships: Build credibility and create trust-based relations; partner with clients to build their business

Becoming customer centric: Listen to and prioritize customer needs to drive value realization and build trusted partnerships

Success planning: Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions

Client engagement: Communicate clearly and effectively with clients

Proactiveness: Think ahead and take action

Critical thinking: Take ownership over problems and find creative solutions to complex problems

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.