Specialist, Process Improvement

As a Process Improvement Specialist, you will lead initiatives that optimize business processes, enhance operational efficiency, and drive a culture of continuous improvement. This role combines strategic thinking with hands-on execution, leveraging data-driven insights and cross-functional collaboration to deliver measurable impact. You will work closely with the Onboarding, Processing, Customer Services & Sales teams to identify opportunities, implement best-in-class standards, and ensure sustainable improvements that align with organizational goals.

Job Scope

• Drive Solutions: Develop innovative, data-driven solutions that enhance Customer Group performance, applying cost-benefit analysis to ensure short- and long-term value.
• Co-ordinate Initiatives: Design, implement, and govern new processes across functions, ensuring visibility of milestones, KPIs, and performance metrics.
• Implement Standards: Ensure end-to-end execution of solutions aligned with high-performance benchmarks, compliance requirements, and industry best practices.

What You’ll Do

• Impact & Efficiency: Collaborate with Customer Group teams to measure the impact and efficiency of new products and business processes.
• Reporting & Analytics: Build and maintain advanced dashboards and models for regional and global reporting, enabling data-driven decision-making.
• Identify Opportunities: Lead the identification of operational gaps and drive process innovation to maximize efficiency and scalability.
• Project Leadership: Coordinate regional and site-level projects focused on quality, service improvements, process standardization, data analytics, migrations, and capability building—ensuring timely delivery and adherence to plans.
• Planning & Resource Management: Estimate work efforts, define milestones, allocate resources, and ensure compliance with deadlines for all deliverables.
• Progress Monitoring: Track project progress, manage dependencies, and communicate status updates to leadership and stakeholders.
• Business Partnership: Work closely with business leaders to remove obstacles, manage escalations, and balance competing priorities for successful outcomes.
• Deploy Analytics Expertise: Apply advanced analytical skills to solve complex problems and transition the organization toward proactive, best-in-class prevention strategies.
• Lean Six Sigma Leadership: Champion continuous improvement initiatives aligned with Lean Six Sigma principles, industry standards, and customer requirements.
• Continuous Improvement Culture: Lead the organization on a sustained journey of operational excellence, exceeding customer expectations in a fast-paced environment.

• Strategic Thinking & Problem Solving: Ability to analyze complex processes and design innovative, value-driven solutions (2 years of experience).
• Project Management: Skilled in planning, coordinating, and delivering projects on time and within scope (2 years of experience).
• Data Analytics & Reporting: Proficient in interpreting data and driving decisions through insights (2 years of experience).
• Stakeholder Engagement: Strong communication and collaboration skills to influence and align cross-functional teams.
• Change Management: Ability to lead organizational change and embed a culture of improvement.
• Results Orientation: Focused on achieving measurable outcomes and sustaining improvements.
• Time Management & Organization: Highly organized with the ability to prioritize tasks and manage competing deadlines effectively.
• Advanced Excel Skills: Strong proficiency in Excel for data analysis, reporting, and process modeling.