Front Office Supervisor

This position is responsible for the supervision of the daily Guest service operations working alongside a small team managing shifts on your own. The Supervisor will ensure that all check-in, check-out, communication, and guest service procedures are executed efficiently, professionally, and in line with brand standards. A key function of this role is the strategic assignment and blocking of guest rooms to maximize efficiency, honor guest requests this includes Housekeeping requests, and support the resort's revenue strategy. The Supervisor also plays a critical role in coaching other team members (we all help each other), managing complex guest issues, and maintaining accurate financial controls.

• Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry
• Flexibility to work various shifts mostly PM (15:00-23:00) including weekends and holidays 2-3 shifts per week Part Time or Casual with opportunity to move into a Full-Time position 
• Works independently and demonstrates great responsibility and honesty
• Bachelor's degree or diploma in Hospitality Management is preferred
• Excellent verbal and written communication skills in English; additional languages are a plus
• Strong interpersonal and leadership skills with the ability to motivate and develop team members
• Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite
• Solid knowledge of front office procedures and hospitality best practices
• Exceptional organizational and time management skills
• Ability to work efficiently in a fast-paced, high-pressure environment
• Strong problem-solving skills and attention to detail
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Demonstrated ability to make quick, sound decisions in challenging situations
• Familiarity with Sydney and local area is advantageous

About the Handwritten Brand - Charming | Dynamic | Local

Handwritten Collection was created in 2022 to bring together hotels with a unique personality, intimately reflecting the character and warmth of the people who love and look after them. Putting the host at the centre of the Handwritten proposition and the charming presence that weaves in their character and personality into the fabric of the hotel. We celebrate the passions that make humans special and unique. From the interesting to the eccentric traveller, our properties are curated, stylish and intimate spaces that reflect an authentic story at each hotel.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• Learn your Way - Access to our Accor Academy so you can learn while you earn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.