UX/Product Researcher (6-month Contract)

💙 ABOUT BOUNCE...

Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 32,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions - letting travelers experience cities freely, without being weighed down by their things. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most, the freedom to explore.

To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE https://techcrunch.com/2024/11/12/bounce-grabs-19m-to-expand-its-traveller-convenience-network/ and also learn about our Japan Expansion HERE https://techcrunch.com/2024/11/12/bounce-grabs-19m-to-expand-its-traveller-convenience-network/)

ABOUT THE ROLE...

We’re looking for a strategic UX/Product Researcher to join us on a 6-month contract and help us level up our research practice. This role is ideal for someone who thrives in fast-paced environments, knows how to prioritize what to learn and when, and is passionate about making research a core part of product development.

If you’re someone who leverages mixed-methods research and love democratizing insights across an organization, we’d love to hear from you.

WHERE YOU COME IN...

• Partner with Product, Design, and Growth teams to shape strategic initiatives with sharp user insights
• Plan and execute qualitative and mixed-methods research to answer critical product questions
• Coach Designers on research best practices to empower more impactful, scalable research across the org
• Identify gaps in our current research ops and improve tooling, workflows, and documentation
• Champion a culture of learning, helping us stay close to our customers and move with confidence

YOUR PROFILE...

• 6+ years of experience in UX/Product Research, ideally in B2C or marketplace environments
• Strong communication skills — able to distill insights and influence decision-making
• Experience coaching or mentoring cross-functional partners
• You are pragmatic and thrive in fast-paced environments
• Proactive, organized, and comfortable owning end-to-end research processes
• Comfortable adapting to evolving scopes and ambiguous problem spaces