Guest Experience Agent

As a Guest Experience Agent, you’ll be the first and last impression of HYDE Perth — delivering a seamless guest journey from arrival to departure. You’ll be the calm in the chaos, the detail-checker, the vibe-setter, and the problem-solver.

This is a fast-paced, guest-facing role where your ability to connect, anticipate needs, and move with confidence makes all the difference.

Key Functions

• Deliver an exceptional, personalised check-in and check-out experience
• Respond to guest requests with warmth, professionalism and urgency
• Manage reservations, room allocations and guest billing with accuracy
• Maintain strong knowledge of hotel facilities, services and local hotspots
• Coordinate guest requests and VIP arrangements with internal teams
• Support group arrivals, events and guest logistics when required
• Take ownership of service recovery and resolve issues end-to-end
• Follow hotel policies, procedures, and safety/security standards

• Previous hotel reception / guest services experience preferred

• Opera Cloud (PMS) experience highly regarded

• Calm under pressure, proactive and solutions-focused

• Strong communication skills and attention to detail

• Available for a rotating roster incl. weekends & public holidays

• Professional presentation and positive attitude

• Must have full Australian working rights

Ready to Make Your Mark?

If you’re energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.