Guzman Y Gomez - Assistant Manager - Hendon

Guzman Y Gomez is seeking a dynamic and results-driven Assistant Manager to join our team at our Hendon location in Australia. As Assistant Manager, you will play a crucial role in supporting the General Manager in delivering exceptional customer experiences while maintaining operational excellence. This position offers an exciting opportunity to develop your leadership skills in a fast-paced, customer-focused environment within the quick-service restaurant industry.

• Lead, supervise, and motivate a team of crew members to ensure consistent service quality and operational efficiency
• Assist in managing daily restaurant operations, including opening and closing procedures, inventory management, and cash handling
• Maintain food safety and hygiene standards in compliance with company policies and local regulations
• Schedule staff shifts and manage labor costs while ensuring adequate coverage during peak hours
• Train and develop team members on company procedures, customer service standards, and product knowledge
• Address customer concerns and complaints professionally, implementing solutions to ensure customer satisfaction
• Monitor and control food costs, waste, and inventory levels to maximize profitability
• Maintain a clean, organized, and safe work environment for both staff and customers
• Assist with marketing initiatives and promotional activities to drive sales and customer engagement
• Communicate effectively with management regarding performance metrics, staffing needs, and operational challenges
• Perform cash reconciliation and ensure accurate financial record-keeping
• Support the General Manager in achieving sales targets and key performance indicators

• 2-3 years of supervisory or management experience in food service, quick-service restaurants, or hospitality industry
• Proven ability to lead and motivate diverse teams in a fast-paced environment
• Strong organizational and time management skills with the ability to multitask effectively
• Excellent interpersonal and communication skills, both written and verbal
• Customer service excellence with a focus on creating positive customer experiences
• Proficiency with point-of-sale (POS) systems and restaurant management software
• Knowledge of food safety standards and health code compliance
• Ability to analyze financial data and manage budgets
• Problem-solving skills and the ability to make sound decisions under pressure
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed
• Conflict resolution and mediation skills
• Preferred: Experience in casual dining or quick-service restaurant environments
• Preferred: Certification in food safety or ServSafe