Guzman Y Gomez - Restaurant Manager - Hendon

We are seeking an enthusiastic and organised Restaurant Manager to lead our Guzman Y Gomez restaurant in Hendon, Australia. This is an exciting opportunity to manage a dynamic fast-casual dining establishment, where you will drive operational excellence, foster a collaborative team environment, and deliver exceptional customer experiences. The successful candidate will be instrumental in achieving our business objectives whilst maintaining the highest standards of service and food quality.

• Lead, motivate, and develop a diverse team of staff members, fostering an inclusive and supportive workplace culture
• Oversee all daily restaurant operations, including opening and closing procedures, ensuring efficient and seamless service delivery
• Manage financial performance through budgeting, cost control, and revenue optimisation, whilst maintaining profitability targets
• Maintain rigorous health, safety, and hygiene standards in compliance with all relevant legislation and company policies
• Monitor inventory levels, manage stock ordering, and minimise wastage through effective stock control procedures
• Deliver outstanding customer service by addressing customer concerns promptly and professionally, ensuring satisfaction and loyalty
• Train and mentor staff members on service standards, product knowledge, and company procedures through comprehensive induction and ongoing development programmes
• Analyse sales data and performance metrics to identify trends, implement improvements, and drive business growth
• Collaborate with head office and other departments to implement new initiatives, promotions, and operational improvements
• Ensure the restaurant maintains its brand standards and visual presentation at all times
• Schedule staff effectively to meet operational demands whilst considering individual circumstances and flexibility requirements
• Conduct regular appraisals and provide constructive feedback to support staff career progression

**Required Skills and Experience:**

• Minimum 2–3 years' proven experience in restaurant or fast-casual dining management
• Demonstrated expertise in staff leadership, team management, and people skills
• Strong financial acumen with experience in budgeting, cost management, and P&L responsibility
• Proficiency with Point of Sale (POS) systems and restaurant management software
• Excellent organisational and time-keeping abilities with the capacity to manage multiple priorities
• Outstanding communication and interpersonal skills, with the ability to build rapport with staff and customers
• Problem-solving mindset with strong decision-making capabilities
• Knowledge of health and safety regulations and food safety compliance

**Desirable Skills and Experience:**

• Previous experience working with Guzman Y Gomez or similar Mexican/Latin cuisine establishments
• Familiarity with fast-casual dining operations and menu offerings
• Experience in staff training, development, and performance management
• Knowledge of marketing and promotional activities to drive customer engagement
• Experience with inventory management systems and stock control procedures

**Education and Certifications:**

• Food Safety Certification or equivalent qualification (desirable)
• Hospitality Management qualification or relevant qualification in a related field (desirable)

**Personal Attributes:**

• Resilient and adaptable, with the ability to thrive in a fast-paced environment
• Enthusiastic and motivational approach to leadership and team engagement
• Detail-oriented with a commitment to maintaining high standards
• Customer-focused mindset with a genuine passion for delivering exceptional service
• Flexible approach to working patterns, including potential weekend and evening shifts
• Inclusive and supportive leadership style that values diversity and collaboration