Field Service Engineer

Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. Role Overview We are seeking a skilled and dedicated Field Service/Support Engineer to provide high-visibility technical support for our Cargo Vehicle Inspection (CVI) and RTT X-ray Detection Scanner systems across the southern coastline, Folkstone, Dover and Pool with some internaional travel. This role involves on-site installation, diagnostics, maintenance, and repair of complex equipment and systems, ensuring optimal operational quality and customer satisfaction. Responsibilities Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components. Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems. Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance. Respond to third-line technical support requests from field engineers, distributors, and customer representatives. Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems. Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team. Maintain accurate technical documentation, including service reports, engineering change requests, and database entries. Some international travel and UK travel including Euro Tunnel, Dover to Poole Qualifications BTEC, C&G or HNC or similar qualification in an engineering discipline Knowledge of hydraulic, electrical and electro/ mechanical systems Knowledge of IT Networking solutions, CCNP or Similar Knowledge of integrated it systems including PLC, HV systems and/or radar As a Field Service Engineer, you will be expected to travel on a Global basis, at times at relatively short notice and to challenging destinations. Experience in a similar environment would be advantageous. OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components. Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems. Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance. Respond to third-line technical support requests from field engineers, distributors, and customer representatives. Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems. Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team. Maintain accurate technical documentation, including service reports, engineering change requests, and database entries. Some international travel and UK travel including Euro Tunnel, Dover to Poole BTEC, C&G or HNC or similar qualification in an engineering discipline Knowledge of hydraulic, electrical and electro/ mechanical systems Knowledge of IT Networking solutions, CCNP or Similar Knowledge of integrated it systems including PLC, HV systems and/or radar As a Field Service Engineer, you will be expected to travel on a Global basis, at times at relatively short notice and to challenging destinations. Experience in a similar environment would be advantageous. OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others