Field Service Engineer

Overview Rapiscan Systems is a global leader in detection technology, providing advanced cargo and vehicle inspection solutions for ports, borders, military installations, high-security facilities, and checkpoints. Our systems help governments and organizations combat terrorism, drug trafficking, illegal immigration, and trade fraud. Role Overview We offer a wide range of scanning configurations using low-, medium-, and high-energy X-ray technologies—often in combination—to meet diverse security needs. Our commitment to innovation, imaging excellence, and reliability ensures our customers can detect threats and contraband with confidence. Responsibilities Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components. Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems. Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance. Respond to third-line technical support requests from field engineers, distributors, and customer representatives. Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems. Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team. Maintain accurate technical documentation, including service reports, engineering change requests, and database entries. Travel internationally up to 80% of the time, including to in the UK, Europe former CIS countries, Central & Southwest Asia, the Middle East, and Africa. Occasional travel to Iraq and Afghanistan may be required, with appropriate compensation. Qualifications Engineering qualification such as BTEC, City & Guilds, HNC or equivalent. Strong understanding of hydraulic, electrical, and electro-mechanical systems. Experience with IT networking solutions (e.g., CCNP or equivalent). Familiarity with integrated systems including PLCs, high-voltage systems, and radar technologies. Proven ability to work in challenging environments and adapt to short-notice travel requirements. Previous experience in a global field service engineering role is highly desirable. Deliver on-site support for CVI and RTT systems, including installation, troubleshooting, maintenance, and overhaul of hardware and software components. Diagnose and resolve technical issues across hydraulic, electrical, electro-mechanical, and IT subsystems. Act as the primary technical liaison between the company and customers, providing guidance on system operation and maintenance. Respond to third-line technical support requests from field engineers, distributors, and customer representatives. Provide post-acceptance and defect liability support for mobile and airport cargo inspection systems. Participate in the installation of static, gantry, and portal CVI/RTT systems as part of a dedicated team. Maintain accurate technical documentation, including service reports, engineering change requests, and database entries. Travel internationally up to 80% of the time, including to in the UK, Europe former CIS countries, Central & Southwest Asia, the Middle East, and Africa. Occasional travel to Iraq and Afghanistan may be required, with appropriate compensation. Engineering qualification such as BTEC, City & Guilds, HNC or equivalent. Strong understanding of hydraulic, electrical, and electro-mechanical systems. Experience with IT networking solutions (e.g., CCNP or equivalent). Familiarity with integrated systems including PLCs, high-voltage systems, and radar technologies. Proven ability to work in challenging environments and adapt to short-notice travel requirements. Previous experience in a global field service engineering role is highly desirable.