Senior Lead, Digital Products

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS. What you'll do: Assist in requirement gathering sessions with Commercial, Sales, Marketing, Medical Affairs, Field Operations, and Digital stakeholders to support HCP engagement initiatives. Document user stories, acceptance criteria, and workflow diagrams for Veeva CRM / Salesforce-based solutions under the guidance of senior consultants. Support mapping of HCP engagement journeys and commercial workflows to CRM capabilities, including Account & Contact Management, Call Planning, CLM, Approved Email, Consent & Preferences, Campaign Execution, Territory Management, and Activity Tracking. Perform basic configuration validation and UAT support, including business-level test case creation, execution, and defect triage within Veeva CRM / Salesforce. Coordinate with technical and QA teams to ensure delivered functionality aligns with pharma commercial use cases and compliance requirements. Maintain project assets in Jira / Confluence, including story updates, process documentation, configuration notes, and release documentation. Assist in development of training and onboarding materials for commercial end users (sales representatives, MSLs, marketers, and field operations teams). Create and manage artifacts such as business processes, user flows, data flow diagrams, and presentations to support clear communication and alignment Act as the primary advocate for the client and end-users, driving user-centric design and ensuring solutions deliver measurable value and outcomes Instrument analytics and measure product impact across business, user and operational KPIs, identifying areas for improvement and implementing enhancements to ensure ongoing value Stay updated on technology trends and industry best practices to identify opportunities for innovation and competitive advantage Provide regular updates and training to stakeholders and users, supporting effective adoption and use of product/solutions What you’ll bring: 8+ years of experience in CRM or life sciences IT, with strong hands-on experience on Salesforce and/or Veeva CRM. Exposure to pharma commercial CRM platforms and clouds such as Salesforce Sales Cloud, Marketing Cloud, and Veeva CRM (including CLM, Approved Email, and Campaigns). Solid understanding of HCP engagement models, commercial operations workflows, call planning, territory management, consent & preference management, and omnichannel engagement. Ability to write clear user stories and acceptance criteria with moderate supervision. Strong analytical mindset with structured problem-solving and clear communication skills. Experience working in Agile / Scrum delivery environments. Fluency in English Client-first mentality Intense work ethic Collaborative spirit and problem-solving approach Good to Have Salesforce Administrator and/or Business Analyst certification; Veeva CRM certification is a plus. Experience integrating commercial CRM with downstream and adjacent systems such as HCP portals, marketing automation platforms, data warehouses, analytics platforms, call centers, and field enablement tools. Understanding data privacy, consent and preference management, and compliance controls relevant to pharma commercial systems (e.g., GDPR, HIPAA, audit trails). How you’ll grow: Cross-functional skills development & custom learning pathways Milestone training programs aligned to career progression opportunities Internal mobility paths that empower growth via s-curves, individual contribution and role expansions Perks & Benefits: At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS . Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com What you'll do: Assist in requirement gathering sessions with Commercial, Sales, Marketing, Medical Affairs, Field Operations, and Digital stakeholders to support HCP engagement initiatives. Document user stories, acceptance criteria, and workflow diagrams for Veeva CRM / Salesforce-based solutions under the guidance of senior consultants. Support mapping of HCP engagement journeys and commercial workflows to CRM capabilities, including Account & Contact Management, Call Planning, CLM, Approved Email, Consent & Preferences, Campaign Execution, Territory Management, and Activity Tracking. Perform basic configuration validation and UAT support, including business-level test case creation, execution, and defect triage within Veeva CRM / Salesforce. Coordinate with technical and QA teams to ensure delivered functionality aligns with pharma commercial use cases and compliance requirements. Maintain project assets in Jira / Confluence, including story updates, process documentation, configuration notes, and release documentation. Assist in development of training and onboarding materials for commercial end users (sales representatives, MSLs, marketers, and field operations teams). Create and manage artifacts such as business processes, user flows, data flow diagrams, and presentations to support clear communication and alignment Act as the primary advocate for the client and end-users, driving user-centric design and ensuring solutions deliver measurable value and outcomes Instrument analytics and measure product impact across business, user and operational KPIs, identifying areas for improvement and implementing enhancements to ensure ongoing value Stay updated on technology trends and industry best practices to identify opportunities for innovation and competitive advantage Provide regular updates and training to stakeholders and users, supporting effective adoption and use of product/solutions What you'll bring: 8+ years of experience in CRM or life sciences IT, with strong hands-on experience on Salesforce and/or Veeva CRM. Exposure to pharma commercial CRM platforms and clouds such as Salesforce Sales Cloud, Marketing Cloud, and Veeva CRM (including CLM, Approved Email, and Campaigns). Solid understanding of HCP engagement models, commercial operations workflows, call planning, territory management, consent & preference management, and omnichannel engagement. Ability to write clear user stories and acceptance criteria with moderate supervision. Strong analytical mindset with structured problem-solving and clear communication skills. Experience working in Agile / Scrum delivery environments. Fluency in English Client-first mentality Intense work ethic Collaborative spirit and problem-solving approach Good to Have Salesforce Administrator and/or Business Analyst certification; Veeva CRM certification is a plus. Experience integrating commercial CRM with downstream and adjacent systems such as HCP portals, marketing automation platforms, data warehouses, analytics platforms, call centers, and field enablement tools. Understanding data privacy, consent and preference management, and compliance controls relevant to pharma commercial systems (e.g., GDPR, HIPAA, audit trails). How you'll grow: Cross-functional skills development & custom learning pathways Milestone training programs aligned to career progression opportunities Internal mobility paths that empower growth via s-curves, individual contribution and role expansions Perks & Benefits: At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS . Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To complete your application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: www.zs.com