** Hiring Now - Pre-Arrival Quality Control Coordinator-Epic Experience Preferred

Department Patient Access_Corp Job Summary Pre-Arrival Quality Coordinator: Join our team as a Pre-Arrival Quality Coordinator and play a key role in ensuring a seamless patient experience before arrival. This position is ideal for a detail-oriented professional who thrives in a fast-paced healthcare environment and is passionate about quality, accuracy, and process improvement. In this role, you will be responsible for monitoring Pre-Arrival Services phone lines and email communications, efficiently managing requests from external departments, and ensuring timely resolution. You will oversee the accuracy of patient accounts and registrations within EPIC , conducting routine audits to maintain compliance with departmental quality metrics and standards. Working closely with ancillary departments, you will help streamline workflows, optimize resource utilization, and enhance operational efficiency. You will also maintain data integrity across all systems, collaborating with Pre-Arrival leadership to uphold high-quality standards. As a trusted resource, you will support registration staff across all functions, providing guidance, answering questions, and promoting best practices. Key Highlights: Monitor and manage Pre-Arrival communications (phone and email) Perform quality audits on registrations and accounts in EPIC Collaborate with cross-functional teams to improve processes Ensure data accuracy and integrity across systems Serve as a knowledgeable resource for registration staff If you are organized, proactive, and committed to excellence in patient access services, we encourage you to apply and grow with us! Required Qualifications - Require an associate degree. Relevant experience can substitute for required degree on a year-for-year basis. - Require (2) two years of scheduling or insurance software or equivalent experience with a minimum of one (1) year of experience utilizing SMHCS systems. - Require Certified Healthcare Access Association (CHAA) or must be obtained within six (6) months of hire/transfer date. Preferred Qualifications - Prefer EPIC experience - Prefer knowledge of ICD-10 coding and current CPT coding. - Prefer the ability to analyze problems and offer solutions. - Prefer the ability to work in a call center environment. - Prefer demonstrated knowledge of medical terminology. - Prefer demonstrated effective interpersonal and communication skills. - Prefer the ability to be tactful and diplomatic. - Prefer general knowledge of various insurance payers benefits and third-party regulations. Preferred Education BD: Bachelor Degree -------------------------------------------------------------------------- Benefits to fit your life (Total Rewards Package): The benefits of being the best: Our commitment to becoming the best community hospital and health care system means providing the best possible benefits to our people. Some highlights: Paid Time Off (start earning PTO on day one of employment) Tuition Reimbursement Discounted Medical, Prescription, Dental, Vision Benefit Plans for Full & Part-Time Employees Flexible Spending Accounts (Health Care and Dependent Care) - Pre-Tax Dollars Life Insurance Eligible for referral bonuses Disability Insurance Retirement Savings Plan: 403b Sarasota Campus for now - Discounted Child Care & Before and After School Program and Summer Camp! Bereavement Leave Free Parking On Campus Dining w/ a 10% discount Credit Union w/ teller machines on campus Direct Deposit Free Wellness Screening Free confidential counseling services Employee Discount Programs Recognition Programs Referral Programs Tremendous growth opportunities for hard workers! About Us: Sarasota Memorial Hospital was recently recognized again by ranking #1 Hospital in the Region by the U.S. News's Best Hospital report by scoring a Perfect 10! Not only that, but SMH was also designated at a national "standout" hospital for earning top ratings in all evaluated conditions and procedures - an accomplishment achieved by less than 1% of the 4000+ hospitals. Our system has also earned Magnet® recognition from the American Nurses Credentialing Center (ANCC), as well as these additional accolades: Gallup Great Workplace 2018; recipient of an "A" grade for Patient Safety. Sarasota Memorial Hospital is Magnet designated and the only provider of Level II trauma services, obstetrical services, and Level III neonatal intensive care in Sarasota County. Submit your application today and a Talent Advisor will reach out to discuss career opportunities!!!! Employment Screening Requirements As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/ - Require an associate degree. Relevant experience can substitute for required degree on a year-for-year basis. - Require (2) two years of scheduling or insurance software or equivalent experience with a minimum of one (1) year of experience utilizing SMHCS systems. - Require Certified Healthcare Access Association (CHAA) or must be obtained within six (6) months of hire/transfer date. - Prefer EPIC experience - Prefer knowledge of ICD-10 coding and current CPT coding. - Prefer the ability to analyze problems and offer solutions. - Prefer the ability to work in a call center environment. - Prefer demonstrated knowledge of medical terminology. - Prefer demonstrated effective interpersonal and communication skills. - Prefer the ability to be tactful and diplomatic. - Prefer general knowledge of various insurance payers benefits and third-party regulations.