Financial Counselor Lead - Women's Triage

Position Summary ✨ Now Hiring at Orlando Health Winnie Palmer Hospital for Women & Babies! ✨ Are you a compassionate, detail-oriented professional ready to take the next step in your healthcare career? Join Orlando Health Winnie Palmer Hospital for Women & Babies, a nationally recognized leader in women’s and newborn care and one of the most advanced maternity hospitals in the country. We are currently seeking a Financial Counselor Lead (Full-Time | Night Shift: 10:00 PM – 6:30 AM) to join our Women’s Patient Access team. In this leadership role, you will help ensure patients and families receive clear, supportive, and accurate financial guidance while maintaining excellence in patient access services. 💼 Key Responsibilities Include: • Leading and supporting financial counseling and patient access processes • Accurately collecting and entering patient/guarantor demographic and financial information • Verifying insurance benefits and obtaining necessary authorizations • Resolving insurance issues, including pending, denied, or appealed accounts • Collecting co-pays, deductibles, and outstanding balances • Establishing payment arrangements and assisting with financial applications • Providing service recovery and resolving patient billing concerns with professionalism • Ensuring compliance with all Patient Financial Services policies and procedures • Serving as a resource and support for team members and department initiatives 🌟 Why Winnie Palmer? • Nearly 14,000 babies delivered annually • Home to one of the largest NICUs in the nation (142 beds) • Magnet®-recognized for nursing excellence and patient care • Certified in perinatal care by The Joint Commission • Consistently ranked among top hospitals for women’s and neonatal care 📍 Location: Orlando, Florida (Downtown Campus) 🕒 Shift: Full-Time | Nights (10:00 PM – 6:30 AM) 🎓 Education: High School Diploma or equivalent 💼 Experience: 2+ years in financial, business office, or customer service environment + healthcare systems experience preferred This is more than a job—it’s a leadership opportunity to support families during some of life’s most meaningful moments while ensuring financial processes are handled with care and clarity. 💙 Join a team where compassion meets excellence at Winnie Palmer Hospital.