Consumer Lending Advisor

Job Description: Consumer Lending Advisor

OneMain's Loan Sales Specialists enable clients by understanding their requirements and presenting fast, welcoming, and affordable financial options for various life expenses.

Prosper in a competitive environment where your hard work and dedication play a pivotal role in determining your success. We provide a rewarding career path with opportunities for professional growth, advancement, and competitive compensation that values both individual achievements and team efforts.

Key Responsibilities

• Skillfully navigate between tasks while adapting to the fast pace inherent in the position
• Ensure exceptional customer service by emphasizing ease of interactions, empathy, and positive reinforcement
• Outdo individual and branch performance goals
• Develop and maintain customer relationships throughout the loan process and lifecycle
• Provide customized financial solutions that cater to the specific needs and goals of clients
• Oversee loan operations from inception to recovery, ensuring full compliance with laws and regulations
• Communicate effectively with clients and colleagues through telephone calls, email threads, chat interfaces, and in-house communication software
• Sustain a steadfast mindset with a burning desire for achievement and success
• Educate customers about optional insurance products and confirm their understanding of loan terms and options

Qualifications Required

• Securing a high school diploma or successfully completing the GED examination opens doors to diverse prospects
• Can accommodate working on-site during standard business hours and occasionally working longer, including Saturdays
• Displays prowess in expressing ideas effectively through speaking and writing
• Competent in leveraging technology effectively and multitasking across different systems
• Expertly navigating confidential information with discretion and professionalism

Preferred

• Mastery of sales, collections, or customer engagement is beneficial
• Proficient in Spanish, demonstrating verbal and written proficiency
• Prior engagement in the financial services or consumer lending sector
• Competent in utilizing loan origination systems and CRM applications is necessary
• Being knowledgeable about federal and state lending regulations, which involve laws like the Truth in Lending Act and Fair Debt Collection Practices Act, is crucial
• Demonstrated success in achieving or outperforming sales objectives
• Capable of effectively solving problems and making informed decisions
• Exhibiting a team-oriented attitude with the capacity for independent contribution

About OneMain Financial

OneMain Financial has emerged as a leader in nonprime lending, providing responsible credit opportunities to diligent individuals since 1912. We move beyond conventional credit assessments to offer personal loans, credit cards, and financial options that empower our clientele.

Our people are the heart of our company driven collaborators and innovators embracing digital transformation and customer first thinking. We value inclusivity, development, and community impact.