Billing Specialist

Supports various administrative tasks to ensure the smooth functioning of all activities

within the assigned business unit inclusive of customer revenue realization through

invoicing, reporting, supporting month-end activities, participating in ad hoc reporting and

special projects as needed.

Responsibility:

• Acquire general knowledge of different pay models and oversee the entire billing process

  for those models.

• Data entry in multiple platforms: Salesforce, SharePoint, Oracle, Excel,

• Data management, including tracking, reconciliation, and reporting related to deliverables.

• Communication with internal stakeholders including Sales, Operations, Finance & Customer Support. External stakeholders include faculty & students.

• Utilize multiple platforms to complete and document package changes, conduct reconciliations, extract data and research issues.

Qualifications:

• Bachelor’s degree in any field

• At least 1-2 years BPO/shared service or relevant experience

• Prior billing/customer service experience (both phone/email support).

• General understanding of business principles/practices

• Proficient in Microsoft Office suite

• Good communication skill

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives





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