Senior Staff Visual Designer

We are seeking a Senior Staff Visual Designer to drive end-to-end customer experience cohesion across our go-to-market (GTM) ecosystem while accelerating adoption of human-centered design across both the market and our clients. 

This role sits within our Human-Centered Design (HCD) team and partners closely with design leadership to translate strategic vision into high-quality, scalable visual and interaction outcomes. 

Operating across internal teams and client engagements, this designer will help organizations undergoing large-scale digital transformation bring HCD to life through tangible, compelling, and production-ready design. 

This is a hybrid role: strategic collaborator, visual craft leader, hands-on producer, and adoption driver. 

Why This Role Matters 

As our clients and business invest in large-scale digital transformation, success depends on more than strategy—it requires clear, consistent, and compelling execution that teams can adopt and scale. 

This role will: 

• Accelerate strategy-to-execution cycles  

• Ensure CX consistency across all touchpoints  

• Elevate the quality of client-facing deliverables  

• Drive adoption of HCD principles through execution  

• Strengthen the visual articulation of transformation initiatives  

By partnering closely with design leadership, this role ensures that HCD vision is realized consistently and effectively in market and in practice. 
 

Key Responsibilities 

Enable Adoption Through Design 

• Create clear, high-quality design artifacts that make HCD actionable for product, engineering, and business teams  

• Support clients in operationalizing design during digital transformation efforts  

• Use visual design to reduce ambiguity, increase alignment, and accelerate decision-making  

• Contribute to reusable patterns and systems that support adoption at scale  

Partner with Design Leadership 

• Collaborate closely with design leadership to interpret and execute on strategic direction  

• Provide feedback and perspective to strengthen outcomes without owning overarching vision  

• Help scale design quality and consistency across multiple workstreams and engagements  

Bridge Strategy, Execution, and Client Delivery 

• Partner with HCD, product, marketing, and engineering to bring concepts to life  

• Lead the creation of client-facing deliverables (presentations, prototypes, frameworks, UI concepts) with a high bar for clarity and polish  

• Communicate design rationale effectively to internal stakeholders and clients  

• Ensure strategic intent is preserved from concept through delivery  

Hands-on Visual & Production Design 

• Contribute directly to high-quality design production across digital products and GTM assets 

• Support launches with refined UI, interaction details, and presentation-ready materials  

• Ensure pixel-perfect execution across platforms and channels  

What Success Looks Like 

• Strategy consistently translated into high-quality, production-ready design  

• Cohesive experiences across all customer and product touchpoints  

• Client deliverables that are both strategically sound and visually exceptional  

• Increased adoption of HCD practices across teams and client organizations  

• Stronger alignment, speed, and confidence in execution  

Qualifications 

We are less focused on years of experience and more focused on demonstrated scope, impact, and craft. 

• Proven ability to execute and scale visual design across complex, multi-touchpoint experiences  

• Proficiency in prepping outputs for both digital and print when necessary 

• Experience translating established HCD or design strategy into high-quality, production-ready outputs  

• Track record of collaborating with design leadership and cross-functional partners to deliver cohesive outcomes  

• Experience influencing stakeholders and/or clients through clear, compelling design work  

• Experience working within or alongside large-scale digital transformation efforts, enterprise environments, or client-service models  

• Strong portfolio demonstrating both strategic alignment and hands-on execution  

• Experience contributing to design systems, visual standards, or reusable patterns  

• High level of craft in typography, layout, color, and interaction design, including presentation-quality deliverables  

• Ability to move fluidly between conceptual thinking and detailed production work  

Preferred 

• Experience in consulting, agencies, or client-facing environments  

• Background in go-to-market, growth, or product launch initiatives  

• Strong storytelling and presentation skills  

• Experience supporting adoption of design practices across organizations  

Key Traits 

• Highly execution-oriented with strong design judgment  

• Proficient designing across different tools and mediums  

• Collaborative and low-ego, with a partnership mindset  

• Influential through craft rather than authority  

• Systems thinker with strong attention to detail  

• Comfortable operating across internal and client environments