Communications & Training Specialist – Business Enablement

Key Responsibilities: 

Communications: 

• Draft and distribute internal IT communications related to new software rollouts, enhancements, and operational updates. 

• Write clear, engaging content for our company intranet to keep employees informed about key IT initiatives. 

• Ensure consistency in tone, messaging, and branding across all IT communications. 

Training & Enablement: 

• Design and develop training materials, including videos, interactive modules, and job aids for the LMS. 

• Translate technical concepts into simple, user-friendly training for business users. 

• Track and evaluate training effectiveness and user engagement. 

Project Planning & Execution: 

• Support planning, scheduling, and delivery of communication and training milestones. 

• Coordinate with global stakeholders to align communication timing with broader initiatives. 

• Manage feedback loops and revise materials as needed based on user input and pilot feedback. 

AI & Multimedia Content Creation: 

• Leverage AI tools like ChatGPT, text-to-video, and voice generation to enhance communication and training experiences. 

• Experiment with and adopt emerging tools to scale content creation and localization. 

• Collaborate with designers or media partners when needed to produce polished assets. 

What We’re Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred. 

• Experience: Minimum of 8 to 10 years of experience in (business enablement) or a similar role, with at least 5 years of experience managing offshore technical teams. 

• Technical Skills: Strong understanding of software development, IT infrastructure, and project delivery methodologies. 

• Leadership Skills: Proven ability to lead and inspire technical teams, with excellent interpersonal and communication skills. 

• Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges. 

• Cultural Awareness: Ability to work effectively in a multicultural environment and manage teams across different time zones. 

• Preferred Qualifications: 

• Education: 

• Bachelor’s degree in Communications, Instructional Design, Information Technology, or a related field. 

• Experience: 

• 3+ years of experience in internal communications, corporate training, or IT enablement. 

• Proven experience with eLearning platforms (LMS), video editing tools, and AI multimedia tools (e.g., Heygen, ElevenLabs, ChatGPT, Sora, etc). 

• Strong project management skills with experience supporting global IT initiatives. 

• Skills: 

• Exceptional written and verbal communication skills. 

• Ability to translate technical jargon into relatable, plain-language messaging. 

• Familiarity with enterprise change management practices is a plus. 

• Experience working with global teams and supporting large-scale IT rollouts. 

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy