Customer Success Manager (CSM) | AI-native CRM Company | $2,500-$3,000 USD + Remote + Performance Bonuses

We are looking for a Customer Success Manager (CSM) to own both onboarding and retention processes, with a strong emphasis on onboarding excellence.
This is the first CSM hire, meaning you will play a critical role in building the customer success function from the ground up, including helping define processes, workflows, and best practices.
You will be responsible for onboarding new customers, driving product adoption, and ensuring long-term success, while operating in a fast-moving, early-stage startup environment.

Responsibilities

Onboarding (Primary Focus)

• Own end-to-end onboarding for new customers, ensuring a smooth transition from closed deal to go-live.
• Lead kickoff calls and align on goals, timelines, and success criteria.
• Configure the platform to match customer workflows and business needs.
• Guide data migration, integrations, and system setup.
• Manage multiple onboarding projects simultaneously.

Retention & Growth (Secondary Focus)

• Build strong relationships with key stakeholders.
• Monitor product usage, engagement, and customer health.
• Proactively identify risks and prevent churn.
• Conduct regular check-ins and performance reviews.
• Identify expansion and upsell opportunities.
• Act as a trusted advisor and product expert.

• 3+ years of experience in Customer Success, Implementation, Solutions within B2B SaaS.
• Strong experience in customer onboarding and CRM implementation.
• Experience working in early-stage startups (highly preferred).
• Hands-on experience using CRMs (e.g., Salesforce, HubSpot, or similar).
• Ability to manage multiple customer projects simultaneously.
• Strong communication skills with senior stakeholders.
• High level of ownership, autonomy, and problem-solving ability.
• Experience onboarding customers in CRM or SaaS platforms. 

About SaaS Talent

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Reach out to us at www.saas-talent.com to learn more about how we can help you.

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