Technical Trainer

TRAINING SPECIALIST

Location: Washington, DC

Compensation: $75k to $80k

Classification: Exempt

Clearance: Secret

Overview

The scope of work for the Training Specialist shall include developing and deploying training plans that address the needs of all Division users as well as developing reports that include the number and types of training classes delivered, quantity of students attending each class, and the names of the trainers who delivered the training.

The Training Specialist shall capture and report results of training evaluations, function as the Administrator, recording learning, adding and scheduling courses, and running reports, creating and maintaining a training calendar distributed to all Division users, and evaluate the effectiveness of training programs in order to provide recommendations for improvement.

Training for new software/hardware may also need monitoring and reporting for special projects. Training curriculums created shall be approved and accommodations for users requiring special needs addressed.

Minimum Education and Experience:

• Bachelor's Degree required

• 3 years work experience in training and development, instructional design, teaching, technical writing or related work

• HDI-CSR Certification

Required Skills and Education:

• Ability to deliver excellent customer service

• Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Acrobat

• Excellent written and verbal communication skills.

• Ability to communicate and present a technical subject matter in an understandable, coherent manner

• Ability to develop Standard Operating Procedures, informative documentation, training guides, customer assistance "How To" scripts, product usage guidelines, packaged (or "canned") communications.

• Attention to detail to ensure accuracy of training materials prior to distribution

• Be a strong team player with a "can do" attitude, and adaptable to different training approaches.

• Knowledge and experience in Section 508 compliance standards
• Possess U.S. Citizenship and be eligible to obtain a public trust clearance

Preferred Skills and Education:

• Four years or more of experience answering high volume help desk technical calls

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.