Business Office Manager

Mathews, Virginia

Business Office Manager Mathews

If you’re someone who enjoys bringing order to complexity, solving problems, and being the go-to person people trust—this role sits right in your sweet spot.

We’re looking for a detail-driven and service-oriented professional to manage the day-to-day financial operations of our facility while also supporting key Human Resources functions. This position plays a central role in ensuring accurate billing, maintaining financial integrity, and providing exceptional support to residents, families, and team members.

You’ll serve as a vital link between residents, families, administration, and corporate business offices—making sure everything from billing to employee documentation runs smoothly and compliantly.

What You’ll Do

Financial & Billing Operations

• Ensure accurate and timely entry of all resident billing information in the accounting system
• Monitor, track, and follow up on Accounts Receivable, including delinquent accounts
• Prepare monthly financial summaries and provide updates on collection efforts
• Reconcile patient trust funds, petty cash, and maintain cash receipt journals
• Review accounts for accuracy and process adjustments or corrections as needed
• Collaborate with Admissions and Administration to support financial aspects of resident admissions and discharges

Resident & Family Support

• Serve as a trusted point of contact for residents and families regarding billing, insurance, and account activity
• Communicate with insurance providers, including Medicare and Medicaid, to resolve billing questions and verify eligibility
• Partner with the LTC business office to address and resolve account concerns

Reporting & Systems

• Maintain accurate census data and resident account updates within the system
• Prepare month-end reports and ensure compliance with all regulatory and insurance requirements
• Stay current on HIPAA regulations and ensure confidentiality standards are upheld

• Act as the on-site liaison for day-to-day functions
• Maintain and audit employee files to ensure compliance and completeness
• Support timekeeping processes and assist employees with HR-related questions
• Assist with onboarding documentation and ensure timely follow-up on outstanding items
• Promote positive employee relations and support a strong workplace culture

What You Bring

• Strong attention to detail with the ability to manage multiple priorities
• A customer-service mindset with excellent communication skills
• Comfort working with financial systems, data tracking, and reporting
• Working knowledge of healthcare billing, insurance processes, or revenue cycle (preferred)
• Familiarity with basic HR practices and employment regulations (e.g., FMLA)

Qualifications

• Bachelor’s Degree in Business or related field (preferred)
• Recent relevant experience in healthcare, billing, or business office operations (required)
• Supervisory experience (preferred)
• Certified Healthcare Access Associate (CHAA) from NAHAM (preferred)

Why This Role Matters

This isn’t just a back-office position—it’s a role that directly impacts the experience of residents, families, and staff. From ensuring financial clarity to supporting employees behind the scenes, your work helps keep the entire operation running with integrity and compassion.

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.