IT Manager

About the Role We are looking for, on behalf of our client — a leading music intellectual property rights organization in Greece — a Senior IT Manager to lead IT operations and drive strategic technology initiatives. This is a key leadership role sitting at the intersection of IT management, vendor governance and project delivery. Role Description Oversee Azure cloud infrastructure, including AVD, resource health, deprecation management and scaling — coordinating with the dedicated cloud support partner. Manage vendor and partner relationships: define and monitor contracts, SLAs, and KPIs, coordinate across providers and ensure timely issue resolution. Bridge business stakeholders, internal IT and external vendors — managing expectations and keeping all parties aligned throughout project delivery. Lead IT project delivery end-to-end: define scope, objectives and timelines; coordinate internal teams and external vendors; manage dependencies and ensure on-time, on-budget delivery. Manage on-premise infrastructure at HQ and branch offices: servers, networking, firewalls, Domain Controller, UPS and VPN. Define and track key IT performance indicators: SLA compliance, system uptime, incident resolution time, vendor performance and stakeholder satisfaction.

4+ years in an IT management role combining infrastructure oversight and IT project management. Hands-on familiarity with Microsoft Azure: portal navigation, resource management, health monitoring and coordination with technical support partners. Proven vendor management experience: SLA governance, partner coordination, escalation handling and commercial oversight. Solid understanding of networking fundamentals (routing, switching, firewalls, VPN) and Windows Server / Active Directory environments. Strong analytical thinking; able to make decisions autonomously, document reasoning clearly and operate with minimal supervision. Fluency in Greek and English (written and spoken).

Competitive salary package aligned with experience and market standards. Performance bonus. Hybrid working model Private health insurance coverage.