IT End User Support

Principia is seeking an IT End User Support, in Athens, Greece. Are you passionate about working in the Renewable Energy Production ? Do you have a unique combination of deep interpretation of business acumen and interpersonal skills ? Are you an individual who thrives in a dynamic and collaborative environment ? Who We Are: Join one of Europe’s fastest-growing companies, recognized in the “ FT1000: Europe’s Fastest-Growing Companies 2026 ” list by the Financial Times in collaboration with Statista. We are a leading force in Greece’s renewable energy sector, driving the transition to a sustainable future. Jointly owned by Enel SpA and funds managed by Macquarie Asset Management, we operate a diverse portfolio of assets, encompassing wind, solar, and hydroelectric energy projects. Established in 2008 as part of Enel Green Power in Greece, Principia has evolved into an independent entity, owning 70 plants in operation with a total installed capacity of 726.32 MW. The company is actively expanding its footprint, with another 230 MW of projects under construction or ready to build, and an additional 5.6 GW under various stages of development. Key Responsibilities Provision and configure personal productivity devices such as laptops and smartphones, as well as fixed and mobile telephony services for employees Provide hands-on troubleshooting technical support to company employees for hardware, software, networking, printing, videoconferencing needs, Active Directory accounts, etc. Actively follow up and escalate open tickets to ensure resolution time KPIs are met Proactively plan hardware, software, and services acquisition, including budgeting Produce and maintain technical documentation, including technical specifications for small projects, change management records, asset inventory maintenance, and usage instructions for end users

Bachelor’s degree in Information Technology, Electronic Engineering, or a related field 2–3 years of experience in an enterprise IT environment with good knowledge of Windows 11, Microsoft 365, Active Directory, and Intune Understanding of ITIL principles, basic networking concepts, and hands-on experience in hardware and software troubleshooting Excellent command of English (written and verbal) Strong problem-solving, communication, and teamwork skills Ability to manage multiple priorities and perform effectively in fast-paced environments Self-motivated and reliable professional with strong organizational skills and experience in technical documentation Availability for occasional domestic travel

Permanent type of contract Competitive remuneration package & benefits Bonus Scheme Private Medical Insurance & Pension Plan Food vouchers and quarterly allowance for various cases Family Support Career & competencies development 360 Evaluation Feedback Principia Academy Collaborative and inclusive company culture Volunteering & Well-being activities A buddy will assist you with your onboarding process Discover how Principia is shaping Greece's green energy landscape at www.principia-energy.com or connect with us on LinkedIn .