IT Support Team Lead

Your impact: You will be the strategic bridge who translates business needs into reliable IT solutions. Together with a skilled team of 3 IT Engineers, you will plan and set the future tracks of our IT infrastructure and collaborate with our DevOps team to ensure a secure, reliable, and scalable IT environment. Your job: You’re fluent in the english language as well as "business" to "tech" and can translate vice versa You have at least 5+ years of experience within the area of IT and at least 2+ years of experience in a supervisory role You have deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues Solid coordination, communication and crisis management skills Good understanding of common Security & Compliance practices Your challenges: Planning and reviewing of OKRs Mentor and coach team members, providing performance feedback and identifying opportunities for professional development and skill building. Plan, delegate and prioritize our general IT workload Liaise issues with large(r) impact with team members, departments & stake holders Keep a good overview of our automations and make sure information is well documented Support & plan the rollout of new tools, devices, and processes, ensuring smooth adoption by our end-users Manage relationships with external IT vendors and service providers, ensuring contracts meet organizational needs and cost objectives Who are you? You are a people-oriented individual who helps others with an open and approachable attitude You enjoy working with modern technologies and are not afraid of learning some new tricks You are pragmatic and empathic towards your team members and other stakeholders (i.e. colleagues, suppliers etc.) You have a proactive mindset, looking for recurring issues and opportunities to improve the user experience You bring some experience with Project- and Service management You are not afraid of tackling larger projects and know how to break them down into smaller, achievable milestones You have experience with structuring/restructuring teams to improve efficiency and ensure the right talent is in the right "gear" for the best output. You have an eye for improving workflows and processes to eliminate friction and waste . Bonus points for: Experience with any of the listed applications: Github Hubspot 1Password JumpCloud Google Cloud / Workspace Torii Linux, iOS, Android Scripting languages (PowerShell / Bash) Any relevant certifications or proven track records Other requirements/some practical things we expect from you: You’re available for at least 32 hours per week; You are willing to come to our Utrecht office for two days/week; You have a valid work permit for the Netherlands or EU citizenship; You live in (or close to) Utrecht, or are willing to move // You live in the Netherlands. Important note : We understand that studies show women may only apply for roles when they feel they meet 100% of the requirements; therefore, we strongly encourage you to apply even if you don't check every box, as we are looking for passionate individuals with potential and a willingness to grow.