Latvian-Speaking Customer Solutions Consultant in Sofia - Fully Paid Relocation

Mercier Consultancy is seeking a Latvian-Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria, with fully paid relocation support. In this role, you will be the primary liaison for Latvian-speaking clients, providing customized customer solutions and support to ensure exceptional client satisfaction and success. Working in a dynamic and collaborative environment, you will handle client inquiries, troubleshoot issues, and deliver tailored solutions that address client needs. This position offers significant opportunities for career growth along with a comprehensive relocation package. Responsibilities Provide timely and effective support to Latvian-speaking customers Understand client requirements and offer customized solutions Collaborate with internal teams to resolve client issues promptly Maintain accurate records of client communications and resolutions Identify and recommend service improvements based on customer feedback Assist in onboarding and training new clients Stay informed about company products, services, and industry trends

Fluency in Latvian and English, both spoken and written. Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter. Strong customer service skills with a solution-oriented approach Excellent communication and interpersonal skills Ability to work independently and collaboratively within a team Detail-oriented with strong problem-solving skills Previous experience in customer support or consulting is preferred Willingness to relocate to Sofia, Bulgaria with full relocation costs covered

• Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses