The Core Manager – Geo is responsible for overseeing the delivery, performance, and consistency of Core Office Services and Administrative support across multiple office locations or a large geographic region. This role ensures workplace services and administrative support are delivered effectively to engagement teams and Client Operations, while maintaining a positive and professional office experience. The Manager leads workforce planning, resource allocation, and performance management for Core team members within the geography and may manage Supervisors and senior individual contributors.

The role serves as a key interface with Real Estate/Facilities, Procurement, Finance and other firm functions to support space, vendor, and service needs across assigned locations. The Manager oversees service standards, monitors demand, identifies process and workflow improvements, and champions change initiatives to align with firm objectives. Due to the multi-site scope and cross-functional responsibilities, this role requires strong relationship management skills, sound judgment, a service mindset, and the ability to operate with a regional perspective. Due to the onsite service model, this role is required to be physically present at the assigned location with periodic travel to office locations within the geography.

Responsibilities:

Workforce & Performance Management - 30%

• Supervising Core Supervisors, Senior Coordinators, and/or ABPs

• Resource allocation across locations

• Performance reviews, coaching, hiring, onboarding, and succession planning

• Managing coverage models and load balancing across demand cycles

Service Delivery Oversight & Standards - 25%

• Ensuring consistent service delivery across assigned locations

• Monitoring service levels, quality, SLAs, and stakeholder expectations

• Supporting workplace experience for engagement teams and Client Ops

Cross-Functional & Vendor/Facilities Coordination - 20%

• Partnering with Real Estate/Facilities on space, moves, and infrastructure needs

• Coordinating with Procurement on vendor performance and renewals

• Supporting budget input and vendor spend tracking (OpEx/CapEx awareness)

• Addressing landlord/property issues across assigned locations

Process Improvement & Change Enablement - 15%

• Identifying and implementing best practices

• Driving improvement of workflows, tools, and Core service offerings

• Supporting change initiatives, integration activities, and firm-wide programs

• Leveraging data/feedback to inform decisions and enhancements

Stakeholder Communication & Relationships - 10%

• Partnering with Geo leadership and Client Operations

• Communicating service changes, expectations, and escalations

• Managing feedback loops with engagement teams and stakeholders

• Ensuring alignment to firm objectives and workplace experience goals

Qualifications:

• High School Diploma required, Associate's or Bachelor's degree preferred

• 5 to 8 years of related work experience required

• Experience supervising and developing people, including managing performance, coaching, and workload allocation

• Experience overseeing service delivery, operations, or workplace programs across multiple locations or complex environments

• Demonstrated ability to manage competing priorities, allocate resources, and balance workloads to meet business needs

• Strong relationship-building and stakeholder management skills with the ability to interface across all levels of the firm

• Excellent verbal and written communication skills, including the ability to communicate complex operational concepts clearly to leaders and stakeholder groups

• Demonstrated analytical and critical thinking skills, including the ability to interpret operational data and identify process or service improvements

• Advanced organizational and project management skills with high attention to detail and follow-through

• Ability to handle sensitive information and situations with discretion, professionalism, and good judgment

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting platforms; experience with workplace tools (e.g., space reservation, ticketing, visitor management) preferred

• Ability to travel periodically to assigned locations within the geography, based on business needs

• Ability to work extended hours during peak periods or special events, as required

The pay rate range for this job position is $81,986 to $141,770. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees/certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package.