IT Support Assistant

As the first point of contact for Mendoza IT, you will provide premier customer support via
in-person visits, phone, email, and ServiceNow, troubleshooting desktops, networking, Zoom,
Google Workspace, classrooms, etc., while managing IT assets and documentation in a
proactive, learning-oriented environment.

While technical knowledge is valued, it is not required, as we offer on-the-job training, hands-on
opportunities, and online learning platforms to support your personal and professional growth.
We are seeking proactive, team-oriented individuals with excellent communication skills and a
passion for empathetic customer service who are eager to learn, take initiative, and can work
30–40 hours per week.

● Excellent verbal and written communication and organizational skills.
● Collaborative style with the ability to work effectively within a diverse population.
● High School Diploma or GED.
● Ability to troubleshoot problems in a demanding environment.
● Working knowledge of Windows and/or Mac devices.
● Proficiency in Google Workspace, with an emphasis on Gmail, Calendar, and Drive.
● Strong motivation for self-guided learning.
Preferred Qualifications
● Some knowledge of audiovisual technologies
● Experience with technology in a higher education setting
● Experience in troubleshooting basic software, hardware, or networking issues
● Ability to effectively communicate technical concepts to non-technical individuals
● Working knowledge of Android, iOS devices

• This is a temporary, summer position, with a job end date of August 21, 2026
• Working Hours: up to 40 hours/week | Schedule: M-F, 8:00 AM – 5:00 PM
• Please note: This is a fully onsite position
• Pay: $17.50/hr
• Deadline to Apply (subject to change): Tuesday, May 5th, 2026

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.