AWS Connect Engineer- ON SITE ONLY

Solid AWS Cloud and AWS Connect Developer experience

Position Description

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
• Support and enhance existing processes based on new requirements or upgrades
• Facilitate requirements gathering, review and document requirements
• Design and develop solutions within the ServiceNow environment

Skills Requirements

Foundation for Success (Basic Qualifications)

This experience is the foundation a candidate needs to be successful in this position:

• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
• 7 years of experience working with large enterprise framework
• 7 years of hands-on experience working with AWS Cloud platform
• 3 years of hands-on experience working with Amazon Connect
• 3 years of experience using Node.js, Python or Java for development
• 3 years of experience in designing call routing & messaging
• Excellent interpersonal and communication skills

Factors to Help You Shine (Required Skills)

These skills will help you succeed in this position

• Solid AWS Cloud and AWS Connect Developer experience
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
• Experience with process flow documentation creation.
• Strong verbal and written communication skills.

How to Stand Out from the Crowd (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

• Adept at working independently, but also in a team environment
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
• Prior Federal government experience
• Self-starter, highly motivated individual who adapts to a dynamic work environment
• Strong attention to detail with an ability to operate effectively across multiple priorities