Hospitality General Manager (UK)

Hospitality General Manager For: One of the UK's finest heritage-led visitor attraction and cultural destinations. A truly prestigious opportunity! This is a beautiful, nationally significant heritage visitor attraction and cultural destination in Cornwall, part of a larger group based in South Africa and England. The General Manager is a vital role, responsible for the overall leadership, performance, sustainability, and public standing of the business. This is a senior leadership role combining: commercial management, heritage stewardship, hospitality excellence, and community representation. Purpose of the role: To lead the visitor attraction as a sustainable, high-quality heritage and hospitality business, delivering its cultural mission, financial performance, and long-term growth through strong strategy, disciplined execution, and outstanding people leadership. Requirements and Responsibilities: Must be fluent in English and Afrikaans Must hold a relevant bachelor’s degree Accommodation and sponsorship assistance is available for the right candidate 1. Strategy, Planning & Delivery • Lead the creation and delivery of the site’s strategy through the annual business planning and budgeting process. • Translate long-term objectives into clear operational plans, capital programs, and growth initiatives. • Ensure all departments are aligned behind the agreed business plan and performance targets. 2. Financial Leadership & Governance • Full ownership of the site P&L, including revenue, cost control, margin, and investment decisions. • Ensure decisions are made within the framework of good financial governance, risk management, and accountability. • Oversee pricing, staffing models, and capital investment to maximize long-term sustainability. 3. Operations & Guest Experience • Overall leadership of all site operations including: - Visitor experience (Rectory, War Rooms, exhibitions, hosting) - Restaurant, retail and events - Grounds, gardens, and estate presentation - Technical and exhibition systems • Ensure consistently high standards of safety, reliability, storytelling, and hospitality. 4. Property & Landlord Responsibilities • Act as landlord for all properties on site, including staff accommodation and rental properties. • Ensure full legal and regulatory compliance across: - Health & Safety - Gas, electrical and fire compliance - Letting and tenancy obligations - Property maintenance and risk management 5. People Leadership, Culture & Conflict Resolution • Lead and develop the full management and frontline team. • Handle dispute resolution, conflict management, and performance management to maintain a healthy, respectful and productive working culture. • Build a high-trust leadership team capable of delivering both day-to-day operations and long-term growth. 6. Stakeholder & Shareholder Reporting • Own the formal reporting process to senior stakeholders and shareholders. • Provide clear, accurate and timely updates on: - Financial performance - Operational health - Risks and issues - Strategic progress 7. External Representation & Profile • Represent visitor attraction at: - Local, national and international conferences - Industry events and awards - Community and heritage forums • Deliver presentations to interest groups, media, and partners for promotional and educational purposes. • Act as the public face of the attraction with: - Local government - Community organisations - Tourism bodies - Awards and heritage institutions 8. Partnerships & Reputation • Build and manage relationships with: - Local councils and tourism organisations - Community groups - Cultural and heritage bodies - Suppliers, sponsors and partners • Protect and enhance the reputation, credibility, and national profile of this heritage-led visitor attraction and cultural destination. Remuneration: • Relocation and arrangement of working permit included. • A competitive annual package. • International travel opportunities.