IT Manager

🌟 THE MISSION 

You are the wizard behind Mama’s digital universe🧙‍♂️💖mixing technology, connectivity, and innovation so everything runs smoothly behind the scenes while the good vibes stay front and center. 🎉

As our IT Manager, you keep Mama connected, protected, and powered up. From lightning-fast Wi-Fi ⚡ to secure systems 🔒 and seamless integrations 🔗, you make sure our teams and guests never see the glitches — only the magic. You translate tech into simplicity, solve problems before they appear, and ensure every digital touchpoint works effortlessly so Mama can focus on what she does best: creating unforgettable experiences. 💖

Here’s what you’ll be responsible for:

• Digital Guardian 🛡️💻
  Oversee all IT systems, networks, and infrastructure to ensure secure, stable, and uninterrupted operations across the property.

• Systems & Network Master 🌐
  Manage servers, connectivity, Wi-Fi performance, hardware, and software to deliver seamless technology experiences for guests and teams.

• Cybersecurity Protector 🔒
  Safeguard Mama’s digital environment by maintaining security standards, data protection practices, backups, and system integrity.

• Tech Support Hero 🦸‍♂️
  Provide responsive IT support to team members, troubleshooting issues quickly and ensuring minimal operational disruption.

• Innovation Driver 🚀
  Identify new technologies and smart solutions that enhance efficiency, improve workflows, and elevate the guest experience.

• Systems Integrator 🔗
  Ensure smooth functionality and integration of hospitality systems including PMS, POS, finance, and operational platforms.

• Project & Implementation Leader 🛠️
  Coordinate IT installations, upgrades, and system rollouts, ensuring projects are delivered on time and aligned with business needs.

• Compliance Champion ✅
  Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

• Vendor Relationship Manager 🤝
  Collaborate with external providers and partners to ensure service quality, performance standards, and cost efficiency.

• Compliance Champion ✅
  Maintain IT policies, licensing, and brand standards while ensuring alignment with Ennismore and regulatory requirements.

• Team Enabler ⚡
  Train and support teams on systems and tools, empowering colleagues to confidently use technology in their daily roles.

MADE FOR YOU… ONLY IF ✨

• You have 5+ years of IT leadership experience in hospitality 🏨
• You know hotel tech ecosystems inside out — PMS, POS, networks, and integrations 💻
• You’re calm under pressure and love solving puzzles 🧩⚡
• You combine technical expertise with strong people skills 🙌
• You explain tech without jargon — making the complex feel easy 💬
• You’re proactive, organized, and always one step ahead 🔍
• You care deeply about cybersecurity and data protection 🔒
• You thrive in fast-paced, lifestyle hospitality environments 🎶
• You’re hands-on — equally comfortable strategizing or fixing a printer if needed 🛠️
• You lead with positivity, collaboration, and solution-focused energy 🤝

YOUR LITTLE EXTRAS 🎯

• Pre-opening hotel experience 🏗️🏨
• Experience with Opera, Sun Systems, or similar hospitality platforms 💻
• Knowledge of cloud systems, networking, and cybersecurity best practices ☁️🔐
• Multi-property or international exposure ✈️🌍
• A personality that blends tech precision with Mama’s fun, bold spirit 🎉💖

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.