IT Administrative Officer

The IT Administrative Officer provides essential administrative and coordination support to the IT Department, ensuring smooth day-to-day operations. The role focuses on managing Corporate User Group (CUG) lines, handling basic IT-related administrative tasks, and supporting internal communication and documentation within the team. This position is suited for someone organized, detail-oriented, and comfortable working at the intersection of IT and administrative functions.

Key Responsibilities:

1. CUG & Telecom Management

• Manage and maintain all Corporate User Group (CUG) lines across the organization
• Coordinate new line requests, activations, upgrades, and deactivations
• Monitor CUG usage and liaise with service providers on issues, renewals, and billing
• Maintain an up-to-date database of all assigned lines and users
• Support cost control and proper allocation of telecom resources

2. IT Administrative Support

• Provide general administrative support to the IT team
• Maintain records of IT assets, requests, and documentation
• Assist in preparing reports, memos, and internal communications
• Track departmental expenses and support invoice processing
• Schedule meetings, take minutes, and follow up on action points

3. Coordination & Documentation

• Act as a liaison between IT and other departments for administrative requests
• Ensure proper documentation and filing of IT policies, procedures, and records
• Support onboarding and offboarding processes from an IT administrative perspective
• Assist in vendor coordination for routine administrative matters

4. Inventory & Asset Tracking

• Maintain logs of IT equipment and accessories
• Support asset allocation and retrieval processes
• Assist with periodic inventory checks and reconciliation.

• Bachelor’s degree or equivalent in any relevant field
• 2–3 years’ experience in an administrative or support role (IT exposure is an advantage)
• Basic understanding of telecom/CUG management is a plus
• Proficiency in Microsoft Office tools (Excel, Word, Outlook)
• Strong organizational and record-keeping skills

        Only qualified candidates will be contacted