ServiceNow Business Analyst

Required Skills & Experience

• 6–8 years of experience as a Business Analyst with at least 4+ years specifically in the ServiceNow domain.
• Strong knowledge of ITSM processes (Incident, Problem, Change, Request, CMDB, etc.).
• Experience with any of the following modules is a plus: ITOM, CSM, HRSD, SecOps, GRC.
• Strong understanding of ServiceNow capabilities, data structures, workflows, and platform constraints.
• Experience creating process maps, functional documentation, user stories, and acceptance criteria.
• Strong ability to collaborate with technical teams and translate business requirements into functional designs.
• Knowledge of Agile methodologies and experience working in Scrum environments.
• ServiceNow certifications such as CSA, ITSM Fundamentals, or ITIL Foundation are desirable.

Soft Skills

• Strong analytical and critical‑thinking abilities.
• Excellent communication and stakeholder‑management skills.
• Ability to work independently and lead discussions with business teams.
• Detail‑oriented, organized, and proactive in identifying risks and dependencies.

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