Executive Support Supervisor

Overview Location Overview Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference. Executive Support Supervisor leads and develops a high-performing Executive Support Services (ESS) team that delivers consistent, high-quality administrative and operational support to LG+ executives. The role owns service excellence and operational performance (standards, SLAs/KPIs, escalations), drives process improvement and productivity/AI tool adoption, partners with senior stakeholders, and leads a dedicated internal cross-functional project within the Team Squads model. Responsibilities Lead, coach, and develop a high-performing Executive Support team (day-to-day people leadership and development planning); Ensure consistent, high-quality service delivery across all executive support tiers; Own ESS operational performance management (SLAs, KPIs, quality checks, trend analysis); Manage and resolve escalations; proactively identify risks and service gaps; Build and maintain strong partnerships with senior stakeholders; gather feedback and align expectations; Lead a dedicated internal project within ESS Team Squads (scope, milestones, delivery, risks, stakeholder comms); Manage workforce planning, scheduling, resource allocation, and workload balancing (including coverage planning); Drive process excellence, innovation, and adoption of productivity/AI tools and automation opportunities; Oversee onboarding, training, and capability building for ESS roles (materials, standards, and ways of working); Ensure confidentiality, compliance, and risk management across Executive Support operations (policies, security, conduct). Qualifications 3+ years of people leadership experience (HR/shared services/service delivery); Strong understanding of Executive Support processes, workflows, and operating models; Executive presence and professional maturity when working with senior leaders; Senior stakeholder management and customer orientation (anticipating needs, handling sensitive situations); Coaching and team development capability (performance and capability building); Service delivery governance (standards, service catalog, SLAs); Operational performance management (KPI design/monitoring, quality controls, escalation handling); Process improvement expertise (Lean/Kaizen or similar continuous improvement methods); Project management skills (planning, milestones, risk management, cross-functional delivery); Strong communication skills (clear, concise written and verbal communication); High discretion and confidentiality mindset (data sensitivity and trust); Change leadership and adaptability in a fast-paced, ambiguous environment; Analytical/problem-solving skills (trend identification, root-cause thinking, pragmatic solutions); Digital/tech savviness and experience with key tools (e.g., Outlook, Egencia, Concur) plus interest in AI/productivity tools; High cultural awareness and ability to collaborate effectively across geographies (EMEA/global context); Fluent English (additional European language as an asset). To support informed and transparent discussions, candidates who progress to the interview stage will be provided with information on the initial remuneration level for the role. Any questions and further details about the process will be discussed during the interview. The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab. Lead, coach, and develop a high-performing Executive Support team (day-to-day people leadership and development planning); Ensure consistent, high-quality service delivery across all executive support tiers; Own ESS operational performance management (SLAs, KPIs, quality checks, trend analysis); Manage and resolve escalations; proactively identify risks and service gaps; Build and maintain strong partnerships with senior stakeholders; gather feedback and align expectations; Lead a dedicated internal project within ESS Team Squads (scope, milestones, delivery, risks, stakeholder comms); Manage workforce planning, scheduling, resource allocation, and workload balancing (including coverage planning); Drive process excellence, innovation, and adoption of productivity/AI tools and automation opportunities; Oversee onboarding, training, and capability building for ESS roles (materials, standards, and ways of working); Ensure confidentiality, compliance, and risk management across Executive Support operations (policies, security, conduct). 3+ years of people leadership experience (HR/shared services/service delivery); Strong understanding of Executive Support processes, workflows, and operating models; Executive presence and professional maturity when working with senior leaders; Senior stakeholder management and customer orientation (anticipating needs, handling sensitive situations); Coaching and team development capability (performance and capability building); Service delivery governance (standards, service catalog, SLAs); Operational performance management (KPI design/monitoring, quality controls, escalation handling); Process improvement expertise (Lean/Kaizen or similar continuous improvement methods); Project management skills (planning, milestones, risk management, cross-functional delivery); Strong communication skills (clear, concise written and verbal communication); High discretion and confidentiality mindset (data sensitivity and trust); Change leadership and adaptability in a fast-paced, ambiguous environment; Analytical/problem-solving skills (trend identification, root-cause thinking, pragmatic solutions); Digital/tech savviness and experience with key tools (e.g., Outlook, Egencia, Concur) plus interest in AI/productivity tools; High cultural awareness and ability to collaborate effectively across geographies (EMEA/global context); Fluent English (additional European language as an asset). To support informed and transparent discussions, candidates who progress to the interview stage will be provided with information on the initial remuneration level for the role. Any questions and further details about the process will be discussed during the interview. The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.