ServiceNow Administrator

ServiceNow platform administration:

• Ensuring ServiceNow platform security, availability, functionality and development in cooperation with ServiceNow Architect and ServiceNow Developers
• Managing and overseeing ServiceNow development and bugs fixing
• Managing ServiceNow platform through the complete lifecycle
• Providing ServiceNow demos and trainings to the end users and support teams

ServiceNow platform related business analysis:

• Assessing internal customers’ expectations related with the use of ServiceNow platform
• Gathering, analysing and assessing business needs and users’ requirements
• Translating business requirements into optimal technical solutions
• Ensuring that proposed solutions are in line with business requirements and architecture design
• Presenting proposed technical solutions to different types of audience

Supporting ServiceNow platform project management:

• Supervising implementation of organizational wide service management capabilities based on ServiceNow
• Supervising ServiceNow development and improvement projects in close cooperation with ServiceNow Architect and ServiceNow Developers

ServiceNow platform improvements:

• Providing recommendations to business requirements and technical designs
• Supporting ServiceNow Architect and ServiceNow Developers in designing of solution architecture and development
• Supporting other teams in risk management, disaster recovery, security management, etc.
• Maintaining up to date solution documentation including technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
• In case of the ADVANCED profile, team management and tasks coordination
• Other specific duties as assigned by team leader

• Bachelor's degree plus 5 years of IT relevant professional experience
• Minimum English language skills (CEFR): B2
• Minimum 2 years of experience at similar position
• Practical knowledge of MariaDB management
• Excellent practical hands-on experience administering and maintaining ServiceNow platform (experience with on-premise will be advantageous)
• Excellent practical hands-on experience configuring ServiceNow platform (ITSM and others)
• Practical hands-on experience designing ServiceNow platform solutions will be advantageous
• Excellent practical hands-on experience with requirements gathering, analysis and project management
• Excellent practical knowledge of ServiceNow products portfolio
• Excellent practical knowledge of Service Management
• Experience in creating SOPs and other technical documentation
• Knowledge of key technologies for ServiceNow integration (Web Services, SSO, LDAP, REST, etc.)
• Well understanding of complex information systems and their interoperability
• Knowledge of IT security standards
• Required certificates:
  • ServiceNow Certified Application Developer certificate or equivalent
  • ServiceNow Certified System Administrator certificate or equivalent
• Very strong sense of responsibility
• Accuracy and attention to details
• Open minded, excellent troubleshooting, analytical and problem solving skills
• Very good organizational skills
• Very good communication skills
• Supportive and helpful personality with co-operative and service oriented attitude
• Ability to work in stressful environment with minimal supervision
• Forward looking with a holistic approach
• High level of motivation and initiative
• In case of the ADVANCED profile, team management and tasks coordination competences are required