Reservations Agent - Thessaloniki

Working with Domes is like being part of a family, it’s like coming home.” Are you ready to become member of one of the fastest paced hospitality Group? Do you want to be part of a multi-award Hospitality team? At the Domes Resorts, as we expand with new Resort openings on an almost annual basis, our main goal is to create a unique environment for both our guests and our people. By joining the Domes corporate & regional teams, you instantly play a vital role in our development, by assuming a position that will set you apart from the competition and allow you to develop meaningful relationships and grow personally and professionally, in a safe, strong, and sustainable environment. Team Spirit, Positive thinking & Integrity are a few of our team’s characteristics and we look forward to adding someone new to it. We are currently hiring for our headquarters in Thessaloniki, a Reservations Agent to join our team. Some of the responsibilities: Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system Respond to guest inquiries regarding room availability, rates, amenities, and promotions Assist guests with modifications or cancellations to existing reservations Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented Process payment transactions and ensure accuracy in billing and financial documentation Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution

Useful to have: Bachelor's degree in hospitality or related field preferred At least 2 years’ experience in a similar position is required Excellent verbal and written communication skills in English and Greek; additional languages are a plus What you will bring: Strong attention to detail and accuracy in data entry Ability to multitask and prioritize tasks in a fast-paced environment Familiarity with hotel reservation systems and proficiency in using computer systems and software Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations Flexibility to work in shifts, including weekends and holidays, as required by the hotel's operational needs

You will benefit from: Becoming a member of an organization, the number one priority is its people, it cares about their well-being, and it gives them room to grow and develop their skills. Various and diverse opportunities within the Group Feeling safe and secure within a fast-paced organization Competitive remuneration package Domes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality. Please note: Only short-listed candidates will be contacted.