Customer Experience Coordinator

What You’ll Do

You’ll be the main coordination point between clients, internal teams, and field service staff.

• Support & Coordination
  • Respond to client requests and manage support cases (warranty and non-warranty)
  • Coordinate with Sales, Customer Service, and Finance to resolve issues
  • Manage end-to-end complaint resolution
• Field Team Support
  • Schedule field technicians for on-site visits and installations
  • Coordinate timelines with internal teams and sales reps
  • Approve timesheets and manage basic field inventory

A Day in the Life

You’ll split your time between client support, field scheduling, and internal coordination.
Priorities shift quickly — you stay organized, responsive, and solution-driven. Over time, you’ll gain exposure to multiple departments and become a key player in daily operations.

What we’re looking for:

• Strong organization and prioritization skills
• Clear communication and problem-solving mindset
• Ownership and follow-through
• Team-oriented attitude

Requirements:

• Bilingual (French & English) — to support teams and clients across North America
• Comfortable with Microsoft Office
• ERP experience (asset, training provided)
• Customer service or coordination experience (asset)

Why People Love Working Here

• $60K–$70K salary + performance bonuses
• Monday–Friday schedule (no evenings/weekends)
• Strong team culture and support
• Career growth opportunities
• Group insurance & RRSP contribution
• EAP & telemedicine
• Training and development programs
• Employee discounts & referral bonuses
• Recognition events and team activities