Job Description Summary

The Generators Senior Quality Manager & GSC Customer Quality Leader is a critical role in advancing Quality Culture and performance in the Generator operations, collaborating very closely with Plant
Quality Leaders and their teams. Responsible for all Quality KPI's and initiatives on the Generators Value Stream as individual contributor. Leader at GSC of the Customer Quality initiatives and strategy serving as point of contact for GEV Customer Quality Leadership

Job Description

Roles and Responsibilities

• Partner with GEN Value Stream Leader and other team members to foster a zero-defect culture.
  • Drive consistent GSC quality strategy across GEN Value Stream manufacturing sites.
  • Relentlessly drive to prevent defects by building quality (BiQ implementation) into all processes in manufacturing.
  • Drive systematic root cause solutions using a standard approach and lean tools .
  • Execute harmonized quality standards developed in the GSC organization with discipline and rigor.
  • Ensure that Quality Management System (QMS) requirements are effectively met and adhered to.
  • Accountable for continuous improvement across factories that lead to improved customer experience.
  • Aggressively drive to reduce Scrap and Rework (CoPQ) and drive reduction and elimination of Severe Events.
  • Drive for timely and meaningful closure of Non-Conformity Reports (NCRs) associated with manufacturing.
  • Ensure effective and regular cross-functional communication and engagement with all team members.
•  The GSC Customer Quality Leader at Gas Power GSC Plants will play a pivotal role in enhancing customer satisfaction and driving quality improvements across strategic client engagements, aligned the GEV Customer Quality Leader and the GSC BOPS Leader. The GSC Customer Quality Leader position reports to the GEN VSQ Leader Solid line, and functionally to GEV Customer Quality Leader and the GSC BOPS leader. Entails the management and oversight of the respective GSC CX process, coordination of strategic discussions and issues resolution, customer visits lead when related to witness points, audits and quality topics, and leadership in customer quality initiatives.  

Required Qualifications

• Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
• Significant experience in leading Supply Chain, Manufacturing Operations and Quality organizations.
  • Expertise in lean problem-solving tools (e.g., A3, CAPA, PFMEA and 8D).
  • English fluency.
  • Travel as needed to drive strategy, support problem solving at Gas Value Stream sites and connect with team.
  • Legally authorized to work in the relevant country for this opening.
  • Significant end-to-end experience from design/engineered-to-order supply chain management.
  • Significant experience deploying Quality policies in highly regulated industries (e.g., automotive, aviation).
  • Outstanding interpersonal, communication and leadership skills, capable of influencing for results.
  • Change agent with strong credibility at all levels of the organization leveraging “quick wins” and early successes.
  • Experience working and leading cross-culturally and across time zones.
  • Strong analytical skills with ability to identify and explain critical issues in a simple way.
  • Ability to work effectively across functions and comfortable working within a matrix organization.
  • Proven mentoring and coaching abilities. Ability to positively motivate and inspire others with strong presence.

Additional Information