Doorman

Position Summary

• The Rivani Doorman is the first and last human touch in every tenant's day, setting the tone through posture, readiness, and instinctive hospitality.
• This role is modeled after the prestigious formal New York City five-star doorman position, focusing on physical presence, personal presentation, and command of the arrival zone to shape Rivani's reputation.
• The doorman manages the door with authority, anticipates arrivals, and makes tenants feel recognized, serving as the face of Rivani. Key Responsibilities
• Greet tenants and guests by name with eye contact and genuine warmth; open and close doors with deliberate, anticipatory timing.
• Manage vehicle and curbside activity at the porte-cochère with precision, coordinating with valet and assisting tenants discretely.
• Handle packages and personal items carefully, logging deliveries and notifying tenants promptly.
• Verify and announce visitors and delivery personnel per access protocols while maintaining tenant privacy.
• Learn and retain tenants' names, preferences, vehicles, and arrival patterns to personalize interactions.
• Arrange and coordinate ground transportation accurately and urgently, ensuring readiness upon tenant arrival.
• Maintain the physical condition and appearance of the entrance zone immaculately throughout shifts.
• Communicate arrivals, departures, VIP notifications, and safety or service concerns in real-time to relevant teams.
• Stay alert to safety issues and respond calmly and promptly to emergencies, escalating as needed without disrupting tenants. Qualifications
• 1-3 years of experience in a formal door, bell, front services, or guest services role at a luxury or five-star property, Class A residential building, or similar environment.
• Ability to maintain composure, precision, and warmth in a high-volume, high-expectation setting.
• Impeccable grooming, deportment, and physical bearing aligning with five-star standards.
• Strong interpersonal skills to read tenant moods, pace, and preferences and adapt accordingly.
• Clear, professional communication skills under pressure.
• Bilingual English/Spanish preferred due to community and location.
• Reliable, punctual, and committed to shift requirements. Physical Requirements
• Ability to stand and remain alert in Miami's outdoor environment with heat, humidity, and weather considerations.
• Ability to lift and carry items up to 50 lbs.
• Physical ability to assist tenants in and out of vehicles.
• Comfort with sustained outdoor, high-visibility, tenant-facing roles. Presentation & Conduct Standards
• Adherence to the formal New York five-star hotel door service standards is mandatory.
• Uniform: Wear the Rivani-issued uniform fully and properly, without modifications.
• Grooming: Maintain impeccable personal hygiene and grooming as defined in the Employee Handbook.
• Posture & Positioning: Maintain upright, attentive posture at the entrance; no leaning, phone use, or distractions.
• Language & Tone: Use formal, polished language; greetings warm but not familiar; no casual or personal opinions.
• Discretion: Maintain strict confidentiality of tenant information and observed personal circumstances.

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